Spa Concierge The Langham Chicago
330 North Wabash
Chicago, IL 60611
331 Room Hotel
Managed By Langham Hotels and Resorts
Medical, Dental, Vision, 401K
Compensation: $19.36 to $24.20 per hour, plus commission, Full-Time
PRIMARY OBJECTIVE OF POSITION:
Responsible for greeting all Guests and Members that enter Chuan Spa and Health Club and assisting them with requests or services. Responsible for checking in/out Spa guests, scheduling appointments, answering phones, selling retail, and answering any Guest questions concerning the Spa environment. Be fully versed in Langham Brand Standards, Chuan Concept & Philosophy, and Forbes Service Standards.
RESPONSIBILITIES AND JOB DUTIES:
Responsible for the smooth, efficient, and professional operation of the Spa Reception Desk.
Maintain complete knowledge of:
All hotel features, services, and hours of operation
All Spa services, retail and professional products.
Fitness Center programs
Scheduled daily group activities
Sanitation and Safety Protocols
Maintain complete knowledge and comply with hotel and departmental policies and procedures.
Greet each Guest with a warm welcome and fond farewell.
Accommodate all Guest requests expediently and courteously.
Handle guest concerns by following the instant guest pacification procedures and insuring guest satisfaction.
Provide providers with an accurate daily schedule throughout shift.
Ensure that Attendants are advised of arrival of all Guests.
Successfully complete the training and certification process.
Notify Engineering with all maintenance needs.
Assist with Spa escorts when needed.
Perform any task deemed necessary by management.
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
Obtain department keys and secure security of such.
Access all functions of computer system in accordance with department specifications.
Set up workstations with necessary supplies. Maintain cleanliness throughout shift.
Legibly complete requisition for additional supplies and materials and submit to Spa Manager.
Review in-house guest list and be familiar with guest names and room locations.
Maintain cleanliness of Spa by following sanitation protocols.
SPECIAL SKILLS REQUIRED:
Ability to promote Spa products and services.
Ability to schedule various services for individuals and large groups utilizing spa reservations software system.
Ability to input and access data in computer.
Ability to remain stationary at assigned post for extended periods of time.
Ability to close out cash drawer.
Ability to perform job functions with minimal supervision.
Ability to focus attention on guest needs, remaining calm and courteous.
Ability to promote positive relations with all individuals who approach the Spa Reception Desk.
Ability to think clearly, quickly, maintain concentration and make concise decisions.
Ability to prioritize, organize and follow up.
Ability to focus attention on details.
Ability to maintain confidentiality of all guest information and pertinent hotel data.
Ability to work cohesively with other departments and co-workers as part of a team.
Flexibility in schedule.
EDUCATION REQUIRED:
Any combination of education, training or experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred.
EXPERIENCE REQUIRED:
Previous experience in similar position.
Retail or Sales experience.
Experience in a luxury environment.
Spa or Salon experience preferred.
LICENSES OR CERTIFICATES:
Certified in basic first aid and CPR preferred.
Ability to obtain any government required license or certificate.
SALARY RANGE:
$19.36 - $24.20/hour, plus service charge
BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES:
Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
Paid Holidays
Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
401k plan with Roth option and employer match
Free meals while on duty
Uniforms and cleaning of uniforms (for applicable positions)
Free and discounted hotel stays
Discounted parking
Guidance Resources - company paid benefit for personal counseling
EOE, Including Disability/Veterans
About Langham Hospitality Group
A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.
Posted May 19, 2025
18
The Langham Chicago
The Langham, Chicago, opened its doors July 2013. The 52-story building, situated on the plaza overlooking the River, was designed by famed Chicago architect Ludwig Mies van der Rohe. Langham Chicago takes up 13 floors of the iconic building. The ground floor reception area designed by Dirk Lohan of Lohan Anderson, was van der Rohe's grandson and the Lobby is a tribute to his grandfather's distinctive style showcasing period and contemporary influences. Throughout the hotel, you will find many influences of Mies van der Rohe.
Several current accolades:
Best Hotel (City)
Best Staycation
Better Chicago- Best of 2021
August 2021
Five-Star Award
Forbes
February 2021
No. 5 Hotel in US
No. 2 Hotel in Illinois
No. 2 Hotel in Chicago
2021 U.S. News & World Report Best Hotels rankings
U.S. News & World Report
February 2021
Travel + Leisure 500
Best Hotels in the World
Travel + Leisure
February 2021
330 North Wabash
Chicago, IL 60611
331 Room Hotel
Managed By Langham Hotels and Resorts
Medical, Dental, Vision, 401K
Compensation: $19.36 to $24.20 per hour, plus commission, Full-Time
PRIMARY OBJECTIVE OF POSITION:
Responsible for greeting all Guests and Members that enter Chuan Spa and Health Club and assisting them with requests or services. Responsible for checking in/out Spa guests, scheduling appointments, answering phones, selling retail, and answering any Guest questions concerning the Spa environment. Be fully versed in Langham Brand Standards, Chuan Concept & Philosophy, and Forbes Service Standards.
RESPONSIBILITIES AND JOB DUTIES:
Responsible for the smooth, efficient, and professional operation of the Spa Reception Desk.
Maintain complete knowledge of:
All hotel features, services, and hours of operation
All Spa services, retail and professional products.
Fitness Center programs
Scheduled daily group activities
Sanitation and Safety Protocols
Maintain complete knowledge and comply with hotel and departmental policies and procedures.
Greet each Guest with a warm welcome and fond farewell.
Accommodate all Guest requests expediently and courteously.
Handle guest concerns by following the instant guest pacification procedures and insuring guest satisfaction.
Provide providers with an accurate daily schedule throughout shift.
Ensure that Attendants are advised of arrival of all Guests.
Successfully complete the training and certification process.
Notify Engineering with all maintenance needs.
Assist with Spa escorts when needed.
Perform any task deemed necessary by management.
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
Obtain department keys and secure security of such.
Access all functions of computer system in accordance with department specifications.
Set up workstations with necessary supplies. Maintain cleanliness throughout shift.
Legibly complete requisition for additional supplies and materials and submit to Spa Manager.
Review in-house guest list and be familiar with guest names and room locations.
Maintain cleanliness of Spa by following sanitation protocols.
SPECIAL SKILLS REQUIRED:
Ability to promote Spa products and services.
Ability to schedule various services for individuals and large groups utilizing spa reservations software system.
Ability to input and access data in computer.
Ability to remain stationary at assigned post for extended periods of time.
Ability to close out cash drawer.
Ability to perform job functions with minimal supervision.
Ability to focus attention on guest needs, remaining calm and courteous.
Ability to promote positive relations with all individuals who approach the Spa Reception Desk.
Ability to think clearly, quickly, maintain concentration and make concise decisions.
Ability to prioritize, organize and follow up.
Ability to focus attention on details.
Ability to maintain confidentiality of all guest information and pertinent hotel data.
Ability to work cohesively with other departments and co-workers as part of a team.
Flexibility in schedule.
EDUCATION REQUIRED:
Any combination of education, training or experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred.
EXPERIENCE REQUIRED:
Previous experience in similar position.
Retail or Sales experience.
Experience in a luxury environment.
Spa or Salon experience preferred.
LICENSES OR CERTIFICATES:
Certified in basic first aid and CPR preferred.
Ability to obtain any government required license or certificate.
SALARY RANGE:
$19.36 - $24.20/hour, plus service charge
BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES:
Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
Paid Holidays
Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
401k plan with Roth option and employer match
Free meals while on duty
Uniforms and cleaning of uniforms (for applicable positions)
Free and discounted hotel stays
Discounted parking
Guidance Resources - company paid benefit for personal counseling
EOE, Including Disability/Veterans
About Langham Hospitality Group
A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.
Posted May 19, 2025
18
The Langham Chicago
The Langham, Chicago, opened its doors July 2013. The 52-story building, situated on the plaza overlooking the River, was designed by famed Chicago architect Ludwig Mies van der Rohe. Langham Chicago takes up 13 floors of the iconic building. The ground floor reception area designed by Dirk Lohan of Lohan Anderson, was van der Rohe's grandson and the Lobby is a tribute to his grandfather's distinctive style showcasing period and contemporary influences. Throughout the hotel, you will find many influences of Mies van der Rohe.
Several current accolades:
Best Hotel (City)
Best Staycation
Better Chicago- Best of 2021
August 2021
Five-Star Award
Forbes
February 2021
No. 5 Hotel in US
No. 2 Hotel in Illinois
No. 2 Hotel in Chicago
2021 U.S. News & World Report Best Hotels rankings
U.S. News & World Report
February 2021
Travel + Leisure 500
Best Hotels in the World
Travel + Leisure
February 2021
Job ID: 478106007
Originally Posted on: 5/22/2025
Want to find more Hospitality Service opportunities?
Check out the 242,186 verified Hospitality Service jobs on iHireHospitalityServices
Similar Jobs
Sign Up for Job Alerts
