Guest Services Associate

Guest Services Associate Toggle search

Toggle navigation

Espanol Francais

Employer Login

Browse Jobs

Post a Job

Log In or Join

Search 8,643 current hospitality jobs

what

where

Guest Services Associate

Hyatt Vacation Club at Pinon Pointe

1 North AZ-89A

Sedona, AZ 86336

207 Unit Time-Share

Managed By Hyatt Vacation Ownership

Full-Time

Hourly Rate: $21.70

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

Competitive Pay

Medical/Dental/Vision/401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

*Benefit Eligibility will vary by position

Site Specific Perks

Free On-Site Parking

Department celebrations

Associate Appreciation Week

Monthly associate recognition and reward programs

As a Guest Services Agent, a typical day will include:

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

Answers telephone calls and routes calls to the proper department as applicable.

May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Specific job duties may differ by property, size of team, or facility.

#ihvoro

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Posted May 16, 2025

8

Hyatt Vacation Club at Pinon Pointe

A restorative retreat in the heart of Red Rock Country.

Kick back amid Arizona's desert beauty. With a mesmerizing backdrop of red sandstone formations that glow warm with the rising and setting sun, a vacation here is time well spent. Cool off post-hike in the outdoor pool, get a lively game going on the tennis court, or browse at the nearby Shops at Pinon Pointe. In addition to stunning outdoor pursuits and nearby downtown offerings, our Inspired Experiences ensure Owners and guests leave Sedona feeling fulfilled.