Hotel Front Desk Ambassador (Harrah's Laughlin)

Front Desk Amabassador are responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, Ambassadors are responsible for assisting guests with a variety of questions and concerns while delivering excellent customer service at all times. Greets all guests with the proper introduction, and makes them feel welcome; handles all transactions related to checking guests in and out of the hotel per standard operating procedures, this includes working in the lobby to patrol front desk lines while encouraging guests to use the Front Desk Kiosks for self-service; attends to all guest inquiries in an upbeat and positive manner; maintains accuracy in cashiering and paperwork; assists guests with problems and special requests relating to their stay at Harrahs Laughlin.

Qualifications: Must possess strong interpersonal and communication skills; minimum of one-year experience in front desk or related guest service field; 6 months experience in basic computer knowledge; must have excellent oral and written communication skills in English. PHYSICAL & MENTAL DEMANDS: Ability to perform reaching, stooping, twisting and /or crouching motions repeatedly; must be able to communicate verbally; must be able to stand for extended periods of time; must be able to patrol hotel lobby to expedite front desk lines and assist customers on self-service kiosks; must be able to occasionally lift 25lbs; must be able to work in secondary smoke environment.