The Niello Company BDC Receptionist

Qualifications

• High School Diploma or Equivalent

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent verbal/written communication skills.
• Ability to meet companys production and quality standards.
• Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.)

Job-Specific Expectations

• Displays courtesy, accuracy, and promptness in handling all transactions.
• Answers customer questions about service performed or products purchased or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Answers and routes all incoming calls appropriately.
• Communicates with callers in a professional, friendly, and efficient manner, while striving to minimize the time they are on hold.
• Takes thorough messages, indicating the callers name, company if applicable, the time and message the caller wishes to leave.
• Communicates messages to the appropriate parties in a timely manner.
• Provides basic information to callers who have general inquiries.
• Notifies telephone maintenance Company of switchboard difficulties.
• Assist the service department with other duties, when time allows
• Maintain high customer satisfaction standards.
• Report to work with a positive attitude, on time and ready to work.
• Maintain high customer satisfaction standards.
• Maintain a professional appearance and attitude.
• Keep work area neat and clean.
• Complete additional tasks as directed.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of The Niello Company with or without notice.

Equal Employment Opportunity with the Niello Company:

The Niello Company is an equal opportunity employer that does not discriminate on the basis of actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), reproductive health decision-making, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, military and veteran status, domestic violence victim status, political affiliation, and any other consideration protected by federal, state or local law. We support an inclusive workplace where team members excel based on personal merit, qualifications, experience, ability, and job performance.

At-Will Employment:

Employment at The Niello Company is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the employee or Company. This at-will employment relationship will remain in effect throughout an employees employment and may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create an y contractual rights of any kind between the Company and its employees and does not modify the at-will status of any employee hired via this job posting.

Compensation Range by Position:

The expected pay for this position is $18.00 to $20.00 per hour plus bonus and may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.

Benefits:

The Niello Company is proud to offer a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TNC offers access to other Benefits such as a Health Savings Account, Flexible Spending Account, Life Insurance, Disability Insurance, 401(k), and an employee discount program. In addition, eligible employees also enjoy paid time off benefits that vary based on position.