Night Auditor

at The Resort at Paws Up in Greenough, Montana, United States

Join the Team at Montanas Premier Luxury Ranch Resort!

+ Medical, Dental, Vision Insurance

+ 401K with Employer Match

+ Paid Time Off 9 Floating Holidays and 15 Personal Days

+ Career Development and Advancement Opportunities

+ Life Insurance, Long Term, and Short-Term Disability

+ Employee Assistance Program (5 free counseling sessions)

+ Referral Bonus Program (Get paid $250 to recruit)

+ Carpool Reimbursement ($5-$20/Day)

+ Employee Discounts on Merchandise (30% on select items in our retail store)

+ Employee Lunch Provided

+ Maintain warm, welcoming and professional demeanor when greeting and interacting with all guests.

+ Check guests in and out, ensuring proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.

+ Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.

+ Ensure confidentiality of guests before and throughout their stay.

+ Create guest folders within the resort systems for each arriving reservation.

+ Answer all inquiries via phone, email, or in person in a prompt and professional manner.

+ Oversee the guest s account close out process, ensuring all accounts balance and all revenue is reported accurately.

+ Maintain guest folios and appropriate billing needs to ensure all guest final bills are accurate.

+ Perform nightly account audits through resort system in a prompt manner.

+ Follow set procedures on posting charges and settling guest accounts.

+ Reconcile all receipts from various departments to ensure charges are posting accurately and receipts are signed.

+ Email appropriate department Managers when charge discrepancies are located.

+ Scan all unsigned receipts in one document and send to appropriate Managers each shift.

+ Scan and save all guest receipts in their appropriate electronic folders.

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