Receptionist

Description

Introduction

Do you want to join an organization that invests in you as a Receptionist? At HCA Florida Fort Walton-Destin Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Florida Fort Walton-Destin Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Receptionist like you to be a part of our team.

Job Summary and Qualifications

The Receptionist contributes to high quality, patient-centered care by performing a variety of clerical services to support departmental operations. The Receptionist functions as receptionist for the unit and assists the patient care team with patient-centered secretarial tasks while maintaining a clean, well-organized, and safe patient environment. Works under the direct supervision of the clerical supervisor and at the direction of the Director of Diagnostic Imaging. Responsible for all front-end responsibilities with checking in all outpatients for Diagnostic Imaging and ensuring proper physician orders. Responsible to greet the patients and answer the front office phone. Recognizes the purpose of employment is to prioritize the patient as number one and put forth the utmost quality as being the patient's first encounter into Diagnostic Imaging for their testing needs. Will also aid in scheduling patients if needed by the patient. Works collegially with the physicians' offices to obtain the correct orders if needed to keep the workflow going within Diagnostic Imaging.

• Greets and attends to patients/visitors in waiting areas, directing them to other departments, communicating regularly, and keeping them informed of wait times as needed. Promotes and displays a positive, customer-oriented demeanor.
• Performs patient-centered secretarial tasks, such as physician order entry and creating, labeling, and organizing patient charts. Disassembles and files charts after discharge. Maintains patient confidentiality at all times.
• Receives and directs all incoming calls and relays pertinent messages to others while maintaining accuracy, clarity and confidentiality. Exercises good judgment and discretion in all communications and escalates issues as appropriate.
• Fosters positive first impression by ensuring waiting area and work areas are tidy, organized, and safe for visitors, patients and family members.
• Demonstrates proficiency in the use of computer and other office equipment, including all equipment used for communication, such as intercoms, fax machines, and clinical documentation systems.
• Orders and re-stocks office and other unit supplies as needed. Performs minor office equipment repairs and upkeep.
• Obtains required patient information with 100% accuracy from patient, physician, and/or physician staff, at time of patient presenting in Diagnostic Imaging.
• Completes the diagnostic testing check in process to include appropriate screening forms, identifying patients that need labs, and/or exam preps
• Reschedules patients as necessary.
• Demonstrates Customer Service principles and behaviors appropriately.
• Regular, punctual and dependable attendance.
• Ensures appropriate recording of hours worked, adhering to hospital policy.
• Keeps waiting room and front desk area clean and orderly.
• Answers phone promptly and courteously.
• Communicates effectively with patients, visitors and co-workers.
• Attends in-service presentations and completes all mandatory education requirements on or before the due date.
• Prepares imaging studies on disk as necessary and completes all required release forms.
• Serves as a communication liaison between unit and other hospital departments.
• Other duties as assigned.

Education and Qualifications:

• High School Diploma, GED or Equivalent
• Basic Life Support (BLS) required or to be obtained within 30 days of start date
• Customer Service and/or Patient Admin Service Experience preferred

HCA Florida Fort Walton-Destin Hospital is a 267-bed hospital. We are a top-performing quality hospital. We have over 300 of the most respected and qualified physicians in the area. We offer an Advanced Primary Stroke Center and a Cancer Care Center. Our services include open-heart surgery and a wide range of specialties. We give advanced care to critically ill patients. We offer emergency services at our main emergency room (ER). We also have a pediatric ER and two freestanding ERs. Together, our team has an unwavering conviction to improve more lives in more ways.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Receptionist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.