Electronic Access & Customer Service Specialist

Job Summary

Reporting to the Director of Business & Administrative Services, the Electronic Access & Customer Service Specialist is distinguished by the administrative nature and scope of support work performed and/or ongoing work coordination and/or lead responsibilities with notable accountability for the work results of support staff or unit administrative function. Administrative work is operational or procedural in nature relating to the program, office, or projects. Work is often of a project nature and may require specialized knowledge. Typically, incumbents are responsible for the full scope of project activities including initiation, execution, coordination, implementation, and evaluation. Incumbents may coordinate the office support for an entire academic, special program or administrative office, or for an administrative head to one of these offices. Incumbents are expected to use general office equipment and a full range of office support technology and systems including: one or more word processing and spreadsheet packages; use of a mainframe computer and on-line systems to enter data and generate reports; maintenance of desktop databases; and use of electronic and voice mail.

Key Responsibilities

• Prepare, review, correct any missing/inaccurate information and submit key requests to Lockshop and files key pickup slips
• Notifies requestor via email once the keys are ready for pick up after reviewing to ensure all keys were included
• Creation of electronic key and assignment of access groupings in S2
• Analyze system access and remove and archive profiles as necessary
• Implementing, managing, and monitoring access controls, ensuring compliance with security policies, and providing support during incidents
• Provide oversight and periodic support of central telephone lines, receiving incoming call escalations including any related to maintenance and repair needs for the University
• Ask pertinent questions in order to dispatch assistance; notify the unit, shop and/or crew personnel and supervisors of problems
• Contacts involve coordinating and working with individuals at all levels within the organization, and may include providing training to all levels in standard office procedures
• Maintain and update status of work orders on the CMMS database
• Analyze information from Trades/Operations staff members and develop estimates for customer review

Knowledge, Skills & Abilities

• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
• Ability to quickly learn and apply a variety of state, federal customer service and public relations skills
• Ability to communicate effectively and work harmoniously with a diverse group of individuals throughout the organization as well as those outside of the organization who are directly or indirectly involved with projects and/or assignments
• Knowledge of or ability to learn Computer Maintenance Management Systems software or comparable facilities management information system and/or work tracking system software
• Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages
• Ability to independently handle multiple work unit priorities and projects
• Ability to use a two-way radio communication device
• Fluency in using standard software applications: word processing, spreadsheets, databases, email, and Google Drive
• Ability to draft and compose correspondence and standard reports

Required Qualifications

• A bachelor's degree and/or equivalent training
• Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• Bachelors degree
• Customer Service Professional Certification or equivalent
• Call Center Associate Certification or equivalent
• S2 or other electronic access system training/certification
• Two years of experience performing work as one of the following: 1) front line customer service in an office environment, 2) maintenance or construction dispatching environment, or 3) switchboard operation environment
• Three years experience in electronic access systems maintenance including provisioning, troubleshooting, system maintenance and condition analysis

Compensation

Classification: Administrative Analyst/Specialist Non-Exempt
Anticipated Hiring Range: $4,841/month - $5,167/month
CSU Salary Range: $3,879/month - $7,488/month

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: May 23, 2025, through June 8, 2025 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Work Schedule

Monday - Friday, 8:00 a.m. to 5:00 p.m.

Contact Information

University Personnel
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CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to ... .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at ... or by email at ... .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at ... or by email at ... .

Equal Employment Statement

San Jose State University (SJSU) is an Equal Opportunity employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).