Registration Clerk - Outpatient Rehab - FT Days

Interviews incoming patient or representative and enters information required for admission into computer.

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

ESSENTIAL FUNCTIONS:

• Interview patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
• Explain hospital regulations such as visiting hours, payment of accounts, and schedule of charges.
• Escort patient or arrange for escort to assigned room or ward.
• Enter patient admitting information into computer and route printed copy to designated department.
• Obtain signed statement from patient to protect hospital's interests.
• Assign patient to room or ward.
• Compile data for occupancy and census records.
• Store patient's valuables.
• Receive payment on account.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• Ability to communicate effectively, including presenting information one-on-one and in small group situations to customers, clients, and other employees of the organization.
• Basic math skills, including ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

PREFERRED KNOWLEDGE AND SKILLS REQUIRED:

• A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System.
• Demonstrated ability to collaborate with a diverse population.
• Must have excellent communication, both written and verbal, and interpersonal skills.

REQUIRED BEHAVIORAL SKILLS:

• Integrity:

• A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.

• The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System.

• Compassion:

• A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.

• Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.

• Accountability:

• Demonstrated track record of ownership of situations, projects and issues.

• Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.

• Respect:

• Demonstrated ability to collaborate with a diverse population.

• Treat all internal and external customers with a positive, proactive service orientation.

• Excellence:

• Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making.

• Proven ability to think strategically but also must be able to lead day-to-day tactical processes.

• Demonstrated ability to manage and provide coaching and leadership on complex projects.

• Must be able to lead and/or facilitate process improvement.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

• High school diploma or GED.

PREFERRED EDUCATION AND EXPERIENCE:

• Familiarity with medical environment.

REQUIRED LICENSE/REGISTRATION/CERTIFICATION:

• N/A

PREFERRED LICENSE/REGISTRATION/CERTIFICATION:

• N/A

We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.