Guest Services Representative - Atrium Health Lake Norman FT

Job Summary

Responsible for the operations of the front desk area as well as oversight of the main lobby area. Greets all who enter the facility in a competent and courteous manner, offering assistance as needed.

Atrium Health Lake Norman | Vision for Culture

At Atrium Health Lake Norman our team is collaborative, inclusive, and patient-centered. Our culture is built on a foundation of trust, shared accountability, and psychological safety. We value clear communication, integrity, and innovation while fostering empathy, respect, and a shared sense of purpose. Leadership sets the tone with a growth mindset and critical thinking. Leaders empower teams, embrace change, and champion excellence. Teammates lift each other up, value relationships within and across disciplines, and share pride in delivering safe top-quality care. It is a culture of ownership, celebration, and belonging, where people are inspired to thrive, grow together, and have fun!

Essential Functions

• Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
• Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
• Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
• Answers incoming calls in a courteous and helpful manner.
• Communicates transportation requests to Shuttle Service, using two-way radio.
• Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
• Keeps front desk area neat, organized and free of clutter.
• Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
• Directs volunteers assigned to work at the front desk, utilizing them as needed.

Physical Requirements

Must be able to stand or walk for long periods of time. Must be able to push/pull wheelchair and or Staxi Chair as required. Ability to lift a minimum of 35 lbs. for moving and lifting patients in/out of wheelchair as needed. Must speak fluent English. Intact sense of sight, hearing and touch. Able to use critical thinking skills with ability to concentrate and respond quickly under pressure.

Education, Experience and Certifications

High School education required. Customer service experience required. Computer and data entry skills required. Prior experience in healthcare preferred.