Front Desk Coordinator, Graylyn Conference Center

External Applicants:

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Job Description

Essential Functions:

• Manage weekly payroll and expenses to the allocated budget.

• Ensures the training of and execution of the highest level of guest service and adherence to standards.

• Serves as Key Administrator for Property Management Software system for Front Desk and related functionality.

• Oversees inventory of all Front Desk materials.

• Responsible for retail store inventory and presentation.

• Facilitates the delivery of product and service delivery to meet or exceed guest expectations.

• Efficiently develops extensive knowledge of Graylyn facilities and relevant historical facts.

• Implements procedures and policies to advance operations.

• Attends weekly Coordination meetings and disseminates the information to the staff.

• Delegate's authority to accomplish the requirements necessary for enhancing the House experience.

• Handles any client or staff conflicts as well as issues with the daily activities of in-house groups.

• Adheres to the policies of the resort as set forth by the Employee Handbook and reports any observed violations to Human Resources.

• Maintains the highest level of employee/guest relations.

• Maintains a good working relationship with all Departments.

Required Education, Knowledge, Skills, Abilities:

• One year of related experience with some supervisory experience or an equivalent combination of education and experience.

• Ability to create a captivating environment.

• Ability to learn and perform all essential functions of direct reports.

• Excellent communication skills, both verbal and written.

• Ability to make independent judgment decisions.

• Excellent interpersonal skills, including customer service skills.

• Managerial capabilities, including making schedules.

• Ability to exercise independent judgment.

• Ability to resolve conflicts among guests and or employees.

• Ability to organize space and equipment.

• Ability to interact with guests in a positive and tactful manner.

• Ability to operate computers, knowledge of Opera, and general knowledge of MS Office type suite of products.

• Ability to troubleshoot computer errors and system problems.

• Ability to multi-task in a fast-paced environment.

• Ability to give guided tours of the Graylyn.

• Valid driver's license with a good driving record; must be insurable.

• Ability to work any assigned shift/work schedule.

• Subject to both environmental conditions: activities occur both inside and outside.

Preferred Education, Knowledge, Skills, Abilities:

• Previous experience in the Hospitality industry.

Accountabilities:

• Supervises, trains and provides work direction and problem solving assistance for staff of up to 15 Front Desk Agents.

• Accountable for budget and inventory control.

Physical Requirements:

• Must be able to stand for long periods (up to 8 hours).

• Must have a valid Drivers License and be able to pass a background screening.

Additional Job Description

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or ....