Bilingual Receptionist/Dispatcher

Position Type:
Transportation

Date Posted:
5/27/2025

Location:
Splendora ISD Transportation

&nbsp&nbsp JOB TITLE : Bilingual Receptionist/Dispatcher

REPORTS TO : Director of Transportation

DEPT. /SCHOOL: Transportation DUTY DAYS: 172

WAGE/HOUR STAUS: Non-Exempt DATE REVISED: 11/13/2023
PRIMARY PURPOSE:
Support transportation operations by being the first line of contact for all incoming phone calls and directs calls accordingly. Coordinate assignments and schedules of bus drivers, routes and vehicles to ensure safe, efficient and economical transportation services. Manages all transportation related emergency calls including accidents.

QUALIFICATIONS:

Education/Certification:

• High School Diploma or GED, preferred but not required
• Clear and valid Texas Drivers license
• Texas Association for Pupil Transportation Specialist Professional Certification, preferred but not required

Special Knowledge/Skills:

• Demonstrate ability to remain calm and professional in an environment with frequent interruptions
• Ability to interact with a diverse group of individuals in a courteous and tactful manner,establish and maintain effective working relationships
• Ability to handle problems and stressful situations tactfully and apply proactive problem-solving skills
• Ability to read and interpret documents such as safety rules, operating instructions and procedure manuals
• Ability to use routing computer software to obtain student transportation information as needed
• Ability to appropriately communicate with students, teachers, parents and members of the community
• Ability to work evenings or weekends as needed
• Ability to have clearance on criminal history check
• Ability to have acceptable references
• Ability to have an acceptable driving record
• Proficient in Microsoft office applications such as: Excel, Word, Powerpoint, etc
• Ability to use Google Drive, Google Docs and Google Spreadsheets

Experience:

• Previous dispatch experience
• Previous secretarial experience
• Must be at least 18 years of age

MAJOR RESPONSIBILITIES AND DUTIES:

1. Dispatch drivers and communicate with them using a telephone or two-radio
2. Notify drivers, parents and school personnel of any changes in a students bus service, such as an address change, change in pick-up and drop-off location, change in time or bus change
3. Communicate with students, parents, staff and community about their complaints with drivers, buses, routes and safety concerns
4. Communicate with parents or campus staff bus route information such as; bus stop locations, times of pick up and drop off times and route numbers
5. Receive incoming calls, field inquires and/or direct to appropriate staff
6. Answer general questions and requests that fall within the level of responsibility
7. Welcome all visitors and maintain effective rapport with general public and handle any concerns or complaint in a prompt courteous manner
8. Prepare correspondence, memorandums, requisitions and reports for transportation
9. Maintain physical and electronic department files
10. Perform routine office tasks, including emailing, copying ,printing and scanning documents
11. Participate in meetings
12. Write, schedule and keep daily logs of activity
13. Have established and maintain regular and reliable attendance and punctuality records
14. Maintain confidentiality at all times
15. Stay up to date professionally through the selection of quality staff development opportunities for professional growth
16. Research district policy, precedent and current practices prior to to taking action
17. Participate as an effective team member who contributes to district, department and content goals
18. Demonstrate integrity and ethics
19. Utilize time wisely for effective management of job responsibilities
20. Maintain punctuality in daily work times, appointments and meetings
21. Meet task completion deadlines established by director
22. Maintain friendly customer-service-driven interactions with all stakeholders, students, teachers, administrators and co-workers
23. Work cooperatively with co-workers and supervisors to ensure that the Splendora ISD mission, vision, core principles and learner profile are met
24. Maintain a positive and professional tone in all communication (email, written or verbal)
25. Drive white fleet bus routes or aide on a special needs route at anytime needed
26. Perform other duties and accept other responsibilities as assigned

SUPERVISORY RESPONSIBLITIES:
None

MENTAL DEMANDS/PHYSICAL DEMANDS/ENVIRONMENTAL FACTORS:

Tools/Equipment Used: Standard office equipment including computer and peripherals; two-way radio, safety equipment including but not limited to flare, reflective signs and fire extinguishers

Posture: Frequent standing; frequent kneeling/squatting, bending/stooping, pushing/pulling and twisting; work in tiring and uncomfortable positions.

Motion: Frequent walking; frequent climbing, grasping/squeezing, wrist flexion/extension and overhead reaching; frequent driving.

Lifting : Heavy lifting and carrying (45 pounds and over) on a daily basis.

Environment: Work outside and inside, on slippery or uneven walking surfaces; frequent exposure to extreme hot and cold temperatures, dust, toxic chemicals and materials, noise, vibration and electrical hazards; may work in tight or enclosed spaces; may work alone; regularly work irregular hours; occasional prolonged hours.

Mental Demands: Maintain emotional control under stress.

The foregoing not an exhaustive list of all responsibilities, duties and skills that may be required statements describe the general purpose and responsibilities assigned to this job.
I have read and understand the responsibilities and duties required for this position as outlined above. I understand the duties and can perform all essential job functions listed above.