Bell Attendant

SUMMARY DESCRIPTION:

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Bell Attendant. Are you passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo, we strive to create a sense of awe that leaves those we touch wanting more"..

This position is responsible for representing Arlo and setting the tone for a guest's experience. Welcoming guests to the hotel, opening doors, providing luggage assistance, assisting with valet parking, and providing Front Desk Support.

RESPONSIBILITIES AND AUTHORITIES:

• Always treat guests with courtesy and respect in a variety of situations
• Honesty & Integrity
• Delivers outstanding service and creates memorable experiences.
• Handles guest complaints promptly and professionally.
• Report guest concerns or comments to the Manager on Duty.
• Establishes and develops long-term customer relationships, providing value and profitability.
• Coordinates and multi-tasks job duties in an active environment
• Assists with summoning the third-party valet service to park guests' vehicles.

SPECIFIC DUTIES

Greeting and Welcoming Guests

• Always greet guests in a friendly manner.
• Speaks in clear and discreet sentences.
• Position yourself at the main entrance to open and hold the door for all guests entering and leaving the building.
• Opens vehicle doors and greets guests.
• Uses the guest's name whenever possible and maintains a professional demeanor at all times.

Luggage Assistance

• Assist arriving guests with luggage upon entering and exiting the building.
• Escort guests to their rooms and handle luggage.
• Secure and store luggage for guests.
• Retrieve luggage for departing guests.
• Lifts luggage and uses bell carts to assist guests.

Arrivals and Room Moves

• Escorts guests to their rooms with luggage.
• Familiarizes guests with in-room facilities, TV, Thermostat, lighting, and features in the room.
• Conducts guests' orientation of outlets, fitness center, general area attractions, etc.
• Coordinate with the Front Desk in regard to room moves.

Guest Interaction

• Maintains good posture when interacting and greeting guests.
• Assists and coordinates with the Front Desk for any special requests.
• Familiarize themselves with all VIPs and Arrivals
• Assists with guest requests, errands, deliveries, etc.

Other Guest Services

• Report any guest concerns or comments to the Rooms Division Manager and Assistant Manager.
• Checks messages, mail, and Movement of the Day
• Assists Front Desk and Night Audit when necessary.
• Overnight duties include hotel patrols, deliveries, and room service.
• Delivers guests' packages, parcels, and newspapers.
• Cleans and tidies the bell closet and carts.
• Calls for vehicles from the parking garage.
• Assists in calling and retrieving cabs for guests upon request.
• And any other requests for duties from management.

REQUIREMENTS:

• Hotel experience preferred.

Education:

• Any combination of education and experience that provides the required skills and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
• Minimum 6 months of customer service experience

Special Requirements:

• Must be able to lift up to 30 lbs and stand for long periods

At Arlo, we are proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all individuals are respected, valued, and empowered to thrive. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.