Senior Hospitality Manager

4 years

Roses Restaurant Group consists of Roses Luxury, Pineapple and Pearls, Little Pearl, and Extra Fancy, our International Events Company.

Roses Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team. We are in the making people happy business, we just happen to serve great food and offer next-level hospitality. We work hard, make people happy, and have fun while we are doing it!

The RRG Senior Hospitality Manager (SHM) is a pivotal role that requires an exceptional ability to inspire, excite, and provide enlightened hospitality both internally and externally in a multi-unit context. The Senior Hospitality Manager will be responsible for overseeing the hospitality operations and plays a key role in supporting managers through mentoring, coaching, and guiding their professional growth. Success in this role is not measured by how many followers they have but by how many leaders they create. This role is ideal for a dynamic individual who possesses a deep understanding of the hospitality industry, a passion for guest satisfaction, and a proven track record of elevating the dining experience.

Responsibilities included but are not limited to:

Creating culture:

• Make sure everyone is having fun! When staff are having a good time, its much more likely that our guests are having a good time.
• Look for ways to innovate and improve the lives of our staff members. Think outside the box for creative ways to set industry standards or even small practices that could set Roses Restaurant Group apart and make it the best place to work in hospitality.
• Set crystal clear expectations and standards with all team members and then hold them accountable for these expectations and standards in order to foster and strengthen the beliefs and values that we all share.

Training:

• Be present in service and look for opportunities to improve both service and hospitality.
• Propose, develop and execute action plans to improve both service and hospitality in each shop.
• Lead training sessions and educational initiatives.
• Develop and maintain FOH training programs in each shop.

Service Coaching. Coach the shop managers how to:

• Be a liaison of communication between the BOH and FOH when necessary.
• Communicate with the BOH and FOH team to ensure all menus are up to date and printed for service if filling a shift in a shop.
• Constantly keep an eye on the front door and waitlist. We want to ensure that were over-communicating with guests and providing accurate information as well as maximizing sales.
• Exemplify hospitality to all of our guests and staff. Lead by example with this so that staff see a model to look to.
• Get to know the regulars, friends of the house, investors, and industry guests who frequent Roses.
• Fill the gaps as they appear/be a team player. This could mean polishing glassware, running food, bussing tables, or anything else that would help a teammate during service and ensure that service runs smoothly.
• Most importantly, coach the managers on how to be great coaches.

Guest Relations Coaching. Coach the shop managers how to:

• Go the extra mile with hospitality.
• Improve standards of guest experience, ensuring that our bar is always set as high as possible and that our goal is to exceed those expectations.

Communications Coaching. Coach the shop managers how to:

• Utilize internal email communications and MOD log (when applicable)
• Effectively and professionally in a timely manner
• Distribute information to staff and managers on behalf of leadership
• Keep an eye on announcements/information that should be shared company wide or to larger groupings than just FOH. Bolstering transparency as appropriate.

Hiring Coaching. Coach the shop managers how to:

• Assist with sourcing new FOH talent and the interview process..
• Ensure information is available/easily accessible regarding benefit changes
• Look to stay ahead of staffing needs based on our current team as well as seasonal changes to the physical space (patio and roof)

Operations Coaching. Coach the shop managers how to:

• Always have an eye out for maintenance issues that may need to be noted or fixed and report those immediately to appropriate parties.
• Ensure that checklists and documents are being properly updated and utilized.

Day to Day Coaching. Coach the shop managers how to:

• Support service to ensure a remarkable experience is being provided to our guests and our staff.
• Assist management teams in all projects that may be presented.
• Ensure that the evenings service is mapped out, so that our teams can meet showtime. This includes floor plans, guest notes, things to go over at line up, and other special nightly notes as needed.
• Place all orders as needed.
• Ensure day to day and month to month operational needs are met successfully.

Other Expectations:

• Expected to cover vacations and call-outs as needed to ensure that the restaurants are operating at the highest level all of the time.
• Must be able to lift up to 40 pounds and be on your feet for extended amounts of time.

We have awesome benefits for full-time employees:

• 100% Company-paid medical benefits
• 100% Company-paid dental benefits
• Average 45-50 hour work-week for salaried employees
• Unlimited Paid Time-off Policy for salaried employees
• Parental Leave Plan
• 401K plan
• Complimentary gym membership
• Employee Assistance Program (covers mental health services, legal services, and additional support)
• Life insurance
• Critical illness insurance
• Personal Financial Advisor services
• Somm Certification Reimbursements
• WMATA SmartBenefits program
• Most major holidays off
• Access to our Vision benefit program
• Unlimited high fives!

Who we are looking for:

Our ideal candidate is someone who, most importantly, has a real passion for making other people happy. Significant management experience is required for this position.

Required Skills:

• 4 Years as General Manager or equivalent in a fine-dining operation
• Highly effective communicator through email, phone, video, and in-person
• Up to date and passionate about culinary trends in the United States and abroad
• Exudes excellence in hospitality for internal and external guests
• Possess excellent strategic planning skills, with an emphasis on delivering, executing, and assessing action plans
• Excel in time management, organizational and problem-solving skills
• Ability to adapt and lead change
• Ability to thrive in a fast-paced, entrepreneurial environment
• Self-driven, results-oriented, and possesses a solid track record of leading high-caliber, upscale restaurants at a multi-unit level.

Compensation: Salary ($100,000.00 - $105,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts, Wellness Program

Strong Background in Service

Leadership

Excellent Communication Skills

Mentoring

Ability to Provide Authentically Warm Service

Coaching

Dependable

Team Building

Motivated to learn

Conflict Resolution

Team Player

Customer Service Orientation

Hospitality Focused

Creativity in Problem Solving

Leadership Skills

Adaptability to Change

Organizational Skills

Strategic Thinking

Training Skills

Effective Communication

Ability to Work Varying Hours and Schedules

Time Management

Strong Guest Relations Skills

Social Media Management

Ability to Handle Reservations

Sales Maximization

Ability to Coordinate Service Staff

Employee Engagement

Attention to Detail

Problem Solving Skills

Ability to Lift Up to 40 Pounds

Ability to Be on Feet for Extended Periods

Ability to work in a fast paced environment

Read more