Cafe Bartender + Barista

Pay Rate: $20 per hour. Plus, you can earn up to $4K bonus annually ($1K a quarter) for top performance. And on top of that, you can earn between $400-500 monthly in tips! Benefits: FREE employee-only medical coverage under one of our plans and a 4% employer match with our 401(k). See our other incredible benefits HERE . Site Address: Charlotte, NC, at the vibrant One South office building Reports to: Cafe Manager on-site Work Hours: Monday-Friday, 11:30am-7:30pm
Your Mission: Your mission is to deliver a personalized, elevated bar and cafe experience that leaves a lasting impression on every tenant and guest of Perks Cafe. Youll be the face of our upscale cafe located inside the One South corporate office building, ensuring the bar is not just clean and organized, but impeccably presented and fully stocked at all times. Your attention to detail, creativity, and thoughtful recommendations will help maintain a warm, welcoming space where service feels effortless and exceptional.
The Legacy Youll Leave: As a result of your time in this role, you left more than just a clean bar and a well-made drinkyou left a legacy of care, consistency, and genuine hospitality. Whether crafting a new signature drink or recommending the perfect afternoon pick-me-up, you didnt just serve beverages, you created moments. More than anything, you made Perks Cafe feel like the heart of the building and supported One South in being the most sought-after office building in downtown Charlotte. What Youre Responsible For:

• Exceptional Customer Service: Stay informed on all menu items, specials, and promotions to deliver knowledgeable and engaging service. Anticipate the needs of your guests, event attendees, and room bookings while upholding Perks Cafes high standards for etiquette and customer care. Provide seamless support to your back-of-house teammates through food preparation, order running, and maintaining a clean and organized environment, especially during peak lunch and evening service.
• Beverage Quality + Consistency: Expertly measure, portion, and prepare high-quality ingredientsfrom mixers and syrups to garnishesensuring consistency and freshness in every drink you serve. Follow and execute all craft coffee, non-alcoholic, and cocktail recipes with precision and care. Deliver each beverage with consistency, creativity, and a commitment to excellence that reflects the elevated Perks Cafe experience.
• Sales and Revenue: Meet weekly with your manager to share insights on product popularity and explore new strategies to drive sales. Engage your guests by recommending thoughtful add-ons to enhance their cafe orders or introducing them to catering upgrades for meetings and events. Proactively respond to customer feedback with service recovery solutions and bring forward ideas to prevent future concerns to your team.
• Impeccable Cleanliness: Consistently follow all Standard Operating Procedures, including food safety protocols and NC ABC/ALE compliance, to ensure a safe and professional environment. Maintain the cleanliness and presentation of all workspaces and public areas, taking full ownership of daily closing tasks to guarantee a seamless close to open transition for your teammates. Support your cafe manager in achieving a health inspection score of 96% or higher by upholding the highest standards in cleanliness, organization, and compliance.
• Inventory Management: Ensure all stock is appropriately labeled, dated, sealed, and rotated first in, first out (FIFO) to maintain ingredient quality and accessibility. Accurately measure and portion ingredients to reduce waste and support consistent product delivery. Proactively communicate any inventory concerns or potential waste issues to your manager to enhance overall operational efficiency.
• Positive Team Collaboration: Attend all scheduled team meetings and promptly inform your manager if youre unable to join. Come prepared to weekly one-on-one meetings with updates, questions, or topics to troubleshoot, ensuring open and productive communication. Support a strong team culture by actively assisting your coworkers and building positive, collaborative relationships.

Who You Are - Baseline Expectations:

• Must be 21 years of age or older
• Must have 1-3 years of experience in the bar industry, working as a bartender and/or a mixologist
• Must acquire responsible Alcohol Seller/Server Training Certification within 30 days of hire and ServSafe Food Handler Certification within 90 days of hire
• Must be able to repetitively crouch, reach overhead, stand for extended periods, and lift/carry up to 50 lbs