Guest Service Agent / Call-Center

Cherokee Nation Entertainment is hiring a full-time Guest Service Agent to be the first point of contact for many guests, playing a vital role in creating a positive and memorable experience. This position requires excellent communication and interpersonal skills, a friendly and helpful demeanor, and the ability to efficiently and accurately address guest inquiries. WEEKENDS AND HOLIDAYS REQUIRED.

• Answer incoming calls from guests promptly and courteously.
• Assist guests with hotel and restaurant reservations, concert ticket sales, and general inquiries.
• Provide information on CNE properties, amenities, and promotions.
• Fulfill guest requests for reservations and tickets accurately and efficiently.
• Utilize and update operating systems to maintain accurate records.
• Promote the One Star Rewards program and its benefits to guests.
• Provide information on website and phone app navigation.
• Maintain a positive and professional attitude at all times.
• High School Diploma or GED.
• 6 months of experience in a customer service role, preferably within the gaming or hospitality industry.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong phone etiquette and active listening skills.
• Working knowledge of hotel and casino operations.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced and often demanding environment.
• Flexibility to work varied shifts, including weekends and holidays.
• Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.