Full-Time Guest Services Host

Full-Time Guest Services Host The Strong - 3.3 Rochester, NY Job Details Full-time $16 an hour 9 hours ago Benefits Free parking Paid holidays Health insurance Paid time off 403(b) Qualifications High school diploma or GED Guest services Entry level Full Job Description The Strong, one of the country's largest history museums and one of the leading museums serving families, has a full-time opening for a host on its guest services team. This position requires a patient, relentlessly positive, friendly, energetic, and approachable individual who is passionate about enhancing the guest experience and providing outstanding service each and every day. The guest services host must be comfortable and competent interacting with guests from a variety of diverse backgrounds and committed to understanding and fulfilling, sometimes very creatively, their needs to the maximum extent possible. The full-time guest services host will be trained, and is expected to be fully competent, in all working successfully in all exhibit areas, including the train, carousel and butterfly garden, as well as with all aspects of the admissions process (desk, podium, and Evolv) and/ or the ropes course. Preference will be given to candidates that are able to work at the ropes course on a regular basis. This is a full-time position with a regular schedule of 37.5 hours (5- 7.5 hour shifts)/ week. Responsibilities include: Maintain an overall awareness and knowledge of the museum's mission, history, programs, and special events as they affect museum visitation, and effectively communicate this information to guests when asked. Understand the importance the museum places on extraordinary guest service and treat everyone with dignity and respect. Greet, welcome, and interact with museum guests. Provide extraordinary guest service, regardless of specific assignment, and work within given authority to go above and beyond expectations as appropriate. Effectively handle guests' needs, questions, and expectations in a manner consistent with museum service goals. Resolve guest complaints quickly and effectively utilizing service recovery techniques. Use initiative and enthusiasm to create exceptional guest experiences. Minimum Qualifications: Open availability to work any day of the week including the willingness to work Fridays and Saturdays until 8 p.m. as well as holidays. High school diploma, GED, or CDOS. Ability to be successfully trained to work competently in all exhibit spaces as well as the admissions area and/ or ropes course. Preference will be given to candidates willing to be trained and work at the ropes course. Demonstrated ability to work collaboratively and cooperatively in a team environment. Prior guest services experience in a fast-paced entertainment venue is a plus. We offer: A positive, comfortable work environment working with people that love what they do. 15 days of Paid-Time-Off (accrued monthly) and 11 paid holidays annually Access to affordable medical coverage after 90 days of employment. After 6 months of employment- museum 403(b) contribution of 4% PLUS a one-for-one museum match on participant contributions up to an additional 4%. Free parking in the museum's covered garage. Free museum admission for employees with admission passes available for family and friends. The final candidate must consent to and pass a drug screen, physical, and background check as conditions of employment. The Strong is an Equal Opportunity Employer.