Guest Service Representative

Guest Service Representive Department of the Air Force United Stes Space Force Nonappropried Funds (NAF) Summary About the position: This position assigned to the Pikes Peak Lodge loced on Peterson Space Force Base. Position requires working irregular schedules, to include weekends, holidays, and all shifts. Overview Accepting applicions Open & closing des 05/29/2025 to 06/12/2025 Salary $16 - $16 per hour Pay scale & grade NF 1 Locion 1 vacancy in the following locion: Peterson AFB, CO Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time - Guaranteed 35 hours but could work up to 40 hours per week. Service Competitive Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number 25-6XFSVL859413 Control number 837830500 This job is open to The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency Please see the "Who May Apply" section under the Qualificions section. Duties Duties and Responsibilities Receives and confirms room reservions by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures th only authorized prons use government-sponsored quarters. Calcules and posts charges to prons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout stements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolided daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to prons. Maintains a professional appearance and demeanor all times. Ensures required informion is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping stus of rooms is upded. Records and notifies approprie person/organizion of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Performs other reled duties as assigned. If interested in applying for this position you may preview the online applicion: Requirements Conditions of Employment This position requires the incumbent to complete a background investigion with favorable results. Must be able to work days, nights, weekends and holidays. Qualificions Who May Apply: Open to everyone. Applicants cegorized by preference(s) and/or priority considerion eligibilities. An applicant's eligibility determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with applicion by the closing de, 06/12/2025 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on educion, your transcripts required as part of your applicion. Qualifying Experience: Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstred the ability to perform sisfactorily in handling multiple tasks and providing quality customer service. Educion Some federal jobs allow you to substitute your educion for the required experience in order to qualify. This position does not allow for educion substitution. FOREIGN EDUCATION: Educion completed in foreign colleges or universities may be used to meet the requirements. You must show proof the educion credentials have been deemed to be least equivalent to th gained in conventional U.S. educion program. It is your responsibility to provide such evidence when applying. Additional informion Individual must fully meet qualificion/eligibility/background requirements for this position. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Sisfactorily complete an employment verificion (E-Verify) check. A probionary period may be required. Pre-employment requirements must be sisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Stion (PCS) costs is not authorized, based on a determinion th a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority considerion eligible. Benefits How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above. Your resume and supporting document evalued against the qualificions of the position. Once the announcement has closed, a review of your applicion package (resume, supporting documents, and responses to the questionnaire) used to determine whether you meet the qualificion requirements listed on this announcement. If you are minimally qualified, your resume and supporting documention compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documention, a determinion has been made th you have infled your responses to meet the position's qualificions and/or experience, you may lose considerion for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as th informion may be taken into considerion during the selection process. If selected, you may be required to provide supporting documention. To better expedite the hiring process, we recommend including full contact informion (name, address, phone number, email, etc.,) for professional and personal references on your resume. Benefits Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your applicion by the closing de of this job announcement: Resume Your resume may be submitted in any form and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inapproprie merial or content, it will not be used to make eligibility and qualificion determinions and you may not be considered for this vacancy. Other accepted documents to support a qualificion and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Stement of Service Diploma/ GED Disability Letter (VA) License AF 2545 Notificion of Personnel Action Reasonable Accommodion Documention PCS Orders Professional Certificion Proof of Marriage Stus Resume Separion Notice (RIF) SF-50/ Notificion of Personnel Action Transcript As described above, your complete applicion includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you marked as having an incomplete applicion package and you will not be considered any further. NOTE: Documents submitted as part of the applicion package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certifices may contain personal informion for someone other than you. You may sanitize these documents to remove another person's personal informion before you submit your applicion. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. How to Apply To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above. The complete applicion package must be submitted by 11:59 PM (EST) on 06/12/2025 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to cree one before beginning the applicion. Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package and submit the applicion. You must re-select your resume and/or other documents from your USAJobs account and designe the document type when submitting your applicion. Failure to complete this portion will result in an incomplete applicion package and you will not be further considered for this vacancy. It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the To verify or check the stus of your applicion, log into your . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : Agency contact informion Peterson NAF HR Office Address Peterson Sustainment Services Flight 21 FSS/FSCN 135 Dover St., Bldg 350, Suite 1110 Peterson SFB, CO 80914-5000 US Next steps If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your applicion by the closing de of this job announcement: Resume Your resume may be submitted in any form and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inapproprie merial or content, it will not be used to make eligibility and qualificion determinions and you may not be considered for this vacancy. Other accepted documents to support a qualificion and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Stement of Service Diploma/ GED Disability Letter (VA) License AF 2545 Notificion of Personnel Action Reasonable Accommodion Documention PCS Orders Professional Certificion Proof of Marriage Stus Resume Separion Notice (RIF) SF-50/ Notificion of Personnel Action Transcript As described above, your complete applicion includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you marked as having an incomplete applicion package and you will not be considered any further. NOTE: Documents submitted as part of the applicion package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certifices may contain personal informion for someone other than you. You may sanitize these documents to remove another person's personal informion before you submit your applicion. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. How to Apply To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above. The complete applicion package must be submitted by 11:59 PM (EST) on 06/12/2025 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to cree one before beginning the applicion. Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package and submit the applicion. You must re-select your resume and/or other documents from your USAJobs account and designe the document type when submitting your applicion. Failure to complete this portion will result in an incomplete applicion package and you will not be further considered for this vacancy. It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the To verify or check the stus of your applicion, log into your . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : Agency contact informion Peterson NAF HR Office Address Peterson Sustainment Services Flight 21 FSS/FSCN 135 Dover St., Bldg 350, Suite 1110 Peterson SFB, CO 80914-5000 US Next steps If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 05/29/2025 to 06/12/2025 Salary $16 - $16 per hour Pay scale & grade NF 1 Locion 1 vacancy in the following locion: Peterson AFB, CO Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time - Guaranteed 35 hours but could work up to 40 hours per week. Service Competitive Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number 25-6XFSVL859413 Control number 837830500 .,

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