Guest Services Representative

Summary

About the position: This position will be assigned to the Rocky Mountain

Lodge.

This position is considered Flexible. The position is guaranteed 0 hours,

but has the potential to work up to 40 hours per week. You may be required to

work some nights, weekends and holidays. As a flexible employee, you are

not eligible for leave and benefits. The starting pay rate for this position

is $18.57 per hour.

Duties

Duties and Responsibilities:

Receives and confirms room reservations by letter, telephone, email, or

personal contact. Registers and assigns rooms to guests, makes and issues

room keys, and may escort guests to rooms as needed. Ensures that only

authorized patrons use government sponsored quarters. Calculates and posts

charges to patrons' accounts and balances totals with control records.

Accepts payment, makes change, and presents departing guest's checkout

statements. Prepares and safeguards cash receipts, prepares daily

cashier's report, daily activity report, and may prepare consolidated

daily activity report. Maintains current checkout list. Maintains and sells

sundry sales items to patrons. Maintains a professional appearance and

demeanor at all times. Ensures required information is received from guest and

entered into guest folio. Prints bach.'Up reports from property management

system. Ensures housekeeping status of rooms is updated. Records and notifies

appropriate person/organization of maintenance problems reported by guests.

Ensure front desk area and lobby remains clean. Process Night Audit procedures

and close credit card machines nightly. Maintains the lost and found program.

Ensures that customer service is the first priority. Performs other related

dut

Qualifications:

Applicant must have experience in general clerical or cashier work of any kind

in which the applicant has demonstrated ability to perform satisfactorily in

handling multiple tasks and providing quality customer service. Experience

must have demonstrated the ability to resolve common arithmetic problems,

and to make change when receiving payment from customers. Must be able to

read, speak, and write English fluently. Must meet state and legal age

requirement for sale of alcoholic beverages. Must be able to satisfactorily

complete a National Agency Check with Inquiries (NACI). Position is a

Position of Trust. Must be able to work an irregular tour of duty to

include, days, nights, weekends, and holidays.

Performance Standards:

Promptly and courteously receives, greets, and answers questions from

visitors and telephone callers. Accurately registers guests ensuring

compliance with established patron eligibility criteria. Accurately maintains

and updates guest room assignments, checkout lists and patron accounts to

enable quick and efficient retrieval of information. Accurately prepares

reports according to regulations and policies, and in the appropriate

format. Documents are finalized in a timely manner, meeting prescribed

suspense dates or established deadlines. Ensures compliance with all

established force protection, safety, security policies and regulations.

Maintains professional customer service.

Training:

Attends all formal and informal training applicable to this position deemed

necessary by the supervisor. Must complete the web- based training selected

for this position by the AFSV A.

If interested in applying for this position you may preview the online

application: