Host/Hostess

SUMMARY

Thisis a position that assists the operation in managing the host stand, providingsupport as a servers assistant, and/or working in the Bakery as a barista. Theteam members can seamlessly slide between any of the three positions and arewilling to be scheduled and help cover any of these roles during their shift,depending on our business levels and PO staffing needs.

ESSENTIAL FUNCTIONS

HOST

1. Will greet and seat guests utilizing the Tockplatform.

2. Will hold the door for guests when entering orexiting whenever possible.

3. Will guide guests to the restrooms whenever askedfor their location.

4. Will maintain status updates of tables on Tockthroughout all services.

5. Will scroll through all upcoming reservations up toa week and add any occasions to the visit note and tag their reservationaccordingly.

6. Will assist with creating and updating serversections.

7. Can create, modify, reschedule, and cancelreservations.

8. Knows how to refund a guest Tock Deposit whenneeded.

9. It is fully versed on the Tock Platform and caneasily navigate the necessary functionalities that apply to hosting.

10. Knows how to add guests to the walk-in waitlist.

11. Maintains and keeps track of the walk-in waitlist.

12. Reviews the guests notes and the seating diagramfor correctness and efficiency.

13. Makes management and the server aware whenever aCIP, Sunflower or Houseguest is sat.

14. Demonstrates knowledge of table numbers andposition numbers

15. Seats guest in rotation of servers attempting tonot double or triple seat servers whenever possible.

16. Able to take to-go orders when needed and enterthem into ResortSuite.

17. Has a strong working knowledge of the property andthe campus and is able to guide guests or give them directions around town.

18. Demonstrates proper phone etiquette.

BARISTA

1. Prepares and serves beverages, rangingfrom simple to elaborate.

2. Promotes and recommends menu options to guests.

3. Responsible for order taking and billingguests via the POS, ResortSuite.

4. Maintains inventories by replenishingcoffee bean supply; stocking coffee brewing equipment, maintaining supplies,and stocking to go items.

5. Maintains equipment by cleaning,troubleshooting, and scheduling repairs.

6. Maintains a safe and healthy workenvironment by following organization standards and sanitation regulations.

SERVERS ASSISTANT

1. Ability to clear and reset tables in a timely manner.

2. Assists with polishing all glassware and silverware as needed.

3. Redistribute glassware once polished.

4. Create sets and roll ups as needed.

5. Working knowledge of floor plan and position numbers

6. Assists servers with making iced tea, lemonade, coffee, and hot tea.

7. Can brew iced tea and coffee as needed.

8. Create bread baskets to our standard and can deliver them to the tableand recite one-liner.

9. Able to walk food to tables, deliver dishes using open-handed service andrecite one-liner for each dish.

10. Capable of presenting the Dessert Trolley at a table

11. Able to process a guest payment when/if needed.

12. Check in with the host to see what tables need to reset and to confirm thecorrect party size.

QUALIFICATIONS

1. Excellentcommunication skills

2. Mustbe at least 16 years of age.

3. Mustbe well-groomed and well-presented.

4. Musthave reliable transportation.

Desirable

1. Familiarity withForbes Standards

2. Ability tocommunicate in a language other than English, preferably Spanish or French

3. Certification inalcohol awareness program

4. Certification inCPR

SKILLS

1. Ability tocommunicate in English both orally and in writing

2. Stronginterpersonal communication skills both verbal and written

3. Must always beorganized and maintain cleanliness of workstation

4. Ability to speakusing clear and professional language

5. Ability tomulti-task in a fast-paced environment

6. Ability tocross-train across multiple departments and assist when needed

7. Ability to assistguests with questions about the property, its history, and surrounding areas

PHYSICAL DEMANDS

1. Must be able tolift 30+ lbs.

2. Able to stand, bendand walk for extended periods of time

3. Frequent oroccasional need to perform the following physical activities: reaching,bending, pushing, pulling, twisting, lifting, and climbing