Server

2 years

San Vicente Clubs Overview

San Vicente Clubs is a prestigious private members-only club originating in West Hollywood, California. Since its 2019 opening, San Vicente Bungalows has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members. Building on the success of the original West Hollywood location San Vicente is expanding to Santa Monica (opening November 2024) and New York City (opening March 2025).

We are seeking team members who share a passion for hospitality and a desire to deliver high standards and service levels to our members and guests. We offer a wide range of benefits to our full-time employees including:

• Medical, dental and vision health benefits
• Life insurance
• 401k plans matching up to 4%
• Tuition reimbursement
• Pet insurance
• Employee Assistance Programs
• Employee appreciation and incentive programs

Position Summary

Responsible for greeting guests, providing excellent guest service upon guest entering food and beverage outlet. The Server normally works a regular food and beverage shift but may be asked and assigned another shift due to work needs.

Duties and Responsibilities

• Takes food and beverage order accurately.
• Enters food and beverage order in the POS system.
• Delivers food and beverage orders in a friendly and professional manner in accordance with hotel standards.
• Answers all questions regarding the menus accurately.
• Utilizes selling techniques to up sell.
• Handles financial transactions accurately and in accordance with established procedures.
• Properly and accurately close guest checks.
• Acknowledge guest need, anticipate guest needs and always respond promptly to maintain positive guest relations at all times.
• Process guest payment by posting on POS system, verifies if guest is in house or walk in patron.
• Informs manager of any guest complaints, requests or problems.
• Maintain organized and clean work area.
• Communicate with in coming/ prior shift as to outstanding tables.
• Reports any damages, discrepancies and or malfunction of equipment to manager.
• Follows all safety and sanitation procedures that pertain to the job.
• Clean and polish silverware, glass ware, sugar receptacle, trays, coffee pots, tea pots.

Knowledge, Skills and Attributes

• Must be able to effectively communicate.
• Must be able to follow directions with focus to detail.
• Must be a team player with the ability to work under minimal supervision.
• Must be able to have a flexible schedule, work weekends and holidays.
• Must have knowledge of wines, cocktails.
• Must be able to manicure tables.
• Must be able to set up tables, buffet and food stations.
• Must be able to sustain composure, remain calm, and possess a positive attitude.
• Must be energetic and outgoing.
• Must be service oriented with excellent customer service skills.
• Must be able to follow directions with focus to detail, speed and accuracy.
• Must possess excellent interpersonal and organizational skills.
• Must have basic knowledge of arithmetic.
• Must have the ability to input data in the POS system.
• Must have previous experience with POS system.
• Must be able to read, write and understand the English language.
• Must be able to exercise confidentiality and discretion.
• Must be able to work nights, weekends and holidays.
• Must be able to work well under time constraints and remain calm.
  
  

Qualifications

• Must be Serve Safe certified, must be Tips Certified.
• Minimum 1 year of hospitality or customer service in a fine dining restaurant preferred.

Compensation: Hourly ($16.50) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits

Effective Communication

Excellent Guest Service

Ability to Work Independently

Food and Beverage Order Accuracy

Adaptability to Changing Work Environments

Problem Solving

Conflict Resolution skills

Following Directions With Attention to Detail

Time Management Skills

Adaptability

Ability to Multitask

Ability to Work as Part of a Team

POS System Usage

Customer Relationship Management

Ability to Handle Stress

Attention to Detail

Commitment to Quality Service

Problem Solving Skills

Conflict Resolution

Ability to work in a fast paced environment

Up Selling Techniques

Strong Work Ethic

Multitasking

Positive Demeanor

Team Player

Ability to Follow Safety Protocols

Sales Skills

POS system operation

Ability to Handle Stressful Situations

Team Collaboration

Guest Relations

Stress Management

Teamwork

Sanitation Procedures

Work Ethic

Selling Techniques

Positive Attitude

Table Setup (Tables, Buffet, Food Stations)

Flexibility

Buffet and Food Station Set Up

Interpersonal Communication

Setting Up Tables, Buffet, and Food Stations

Composure and Positive Attitude

Table Setting and Arrangement

Excellent Customer Service Skills

Remaining Calm Under Pressure

Interpersonal and Organizational Skills

Knowledge of Wines and Cocktails

Basic Arithmetic Knowledge

Customer Service Skills

Pos System Input

Fine Dining Restaurant Experience

Financial Transaction Handling

Table Setting and Manicuring

up selling

Working Well Under Time Constraints

Arithmetic skills

Customer Service

Guest Relations Management

Confidentiality and Discretion

Interpersonal Skills

Communication

Organizational Skills

Detail Oriented

Basic Arithmetic Skills

POS system experience

English Language Proficiency

Confidentiality

Time Management

Table set up

composure under pressure

Basic Arithmetic

Data Input in Pos System

Serve Safe Certification

TIPS Certification

Previous Experience in Fine Dining

Fluency in English

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