Front Desk Hospitality - San Diego KOA Resort

The San Diego KOA is an award-winning outdoor campground resort looking for enthusiastic people to join our front desk hospitality team. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping family create memories to last a lifetime we want to talk to you!Working Hours:Seasonal positions available15-40 hours a week depending on position & campground occupancyShifts occur Monday-SundayScheduled hours can be from 7am-11pmHighest volume on the weekends & holidays$16.50 and up depending on experienceRESPONSIBILITIES* Ensures customers receive a high level of service consistent with our customer service philosophy* Learn and operate Campground Management system* Communicate with all staff and management using Microsoft Teams* Enforce Resort policies and implement solutions consistent with goals of park* Proactive guest management to ensure resort like environment for all guests* Answer phones & emails to help guests with their camping reservations* Register guests upon arrival and facilitate their stay by answering questions and giving information* Coordinate with Guest Service staff for late guest arrivals* Coordinate with Guest Service staff for problem resolution when applicable* Assists with handling and resolving guest complaints.* Cashier souvenir sales as well as stocking merchandise* Participate in team training sessions* Utilize create problem solving skills* Other duties as assigned by manager which can include but are not limited to: assisting other departments with the completion of tasks and light janitorial workRequirements:* Previous experience in hospitality industry* Good customer service and communications skills* Ability to multi task and prioritize* Able to work with others and work independently* Professional Appearance and attitude towards guests and fellow team members* Communicate professionally and patiently* Be on your feet during shift and able to lift at least 30 lbs.* Ability to thrive in a fast-paced environment* Demonstrate leadership abilities* Bilingual (English and Spanish) a plus* Intermediate computer proficiency including email, internet and Microsoft Office Suite* Excellent verbal and written communication skills* Strong organizational skillsPM21PI1dce4d2a5571-29...PDN-9f0dbcdc-27c4-490f-93c1-75215a00f912