Front Desk Agent Flex

JOB REQUIREMENTS: Description Do you strive to set yourself apart by

your gracious service and impeccable style? Are you passionate and

energetic about delivering exceptional experiences to guests in the

premier luxury hotel in downtown Milwaukee? If so, The Pfister is

looking for a Front Desk Agent to be a part of our team and continue its

iconic legacy. As a Front Desk Agent you will greet our guests and

welcome them to return for future stays, while providing them with

prompt and courteous service. The way our guests are treated, largely

impacts their experience here; so, if you are a person with a smile on

your face, this position is great for you! Built in 1893, The Pfister

Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of

the best hotels in Milwaukee and the Midwest, we continue to celebrate a

grand tradition of gracious service and impeccable style. The Pfister

Hotel has received AAA Four Diamond hotel status for 46 consecutive

years. The hotel is one of only 11 properties throughout North America

to maintain the AAA Four Diamond designation since the inception of the

Diamond Rating program in 1976. What you will be doing: Greet and

welcome guests as they arrive at the hotel. Check guests in and out of

rooms. Input and retrieve information routinely from computer system to

communicate guest requests. Make appropriate selection of rooms based on

guests\' needs. Effectively deal with internal and external customers,

some of whom will require high levels of patience, tact, and diplomacy

to defuse anger, collect accurate information and resolve conflicts.

Respond to guest requests and questions regarding area or hotel, outlet

information and services as well as handle guest issues and report

complaints to management. Promptly answer the phone in a professional

and clear manner. Maintain cash handling accuracy including

responsibility for House Bank. Other duties as assigned. What we are

looking for: Previous hotel, receptionist, front desk, or related

administrative experience strongly preferred. Previous experience with

OPERA or other Hospitality Property Management Software strongly

preferred. Excellent customer service skills and communication are

required. Ability to stand for the entire shift and move throughout the

front office to continuously perform essential job functions. Ability to

read, listen, and communicate effectively in English, both verbally and

in writing. Ability to access and accurately input information using a

moderately complex computer system. Hearing and visual ability to

observe and detect signs of emergencies. High school diploma or

equivalent required. What\'s in it for you? A free, well-balanced meal

every shift Room discounts at Marcus Hotels & Resorts and Historic

Hotels of America properties Discounts at Marcus Hotels & Resorts

restaurants, cafes, lounges, golfing, skiing and spa Discounted parking

\"Two for one\" movie theater coupons at\... For full info follow

application link. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

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