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Front Desk Associate
Raleigh Marriott Crabtree Valley
4500 Marriott Drive
Raleigh, NC 27612
375 Room Hotel
Managed By Concord Hospitality Enterprises
Compensation: $16.00 per hour, Full-Time
Description
Front Desk Associate - Full Time - Pay: $16 per hour. Must have flexibility to work all shifts.
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Role Responsibilities:
As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times.
Maintain a high level of service and hospitality.
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
Handle guest mail and messages with respect to privacy and professionalism.
Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
Be a great communicator to various departments and management on guest comments and concerns.
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
Have full knowledge of hotel safety and emergency procedures.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Qualifications
Starting Pay: $16.00 per hour
Education
High School (Required)
Experience
Preferred
Starting Pay: $16.00 per hour
Required
Must have flexibility to work all shifts.
Required
This position requires you to work weekends and holidays.
Required
Must be able to pass a background check.
Required
Be courteous and respectful to guests, clients, co-workers.
Required
Be punctual, reliable and flexible with scheduling according to business needs.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted June 3, 2025
34
Raleigh Marriott Crabtree Valley
Our Hotel
Our contemporary hotel has been entirely reborn, including sleek guest rooms, enticing public spaces, 21,000 square feet of meeting and event space, and a well-equipped fitness center. Guests can maximize relaxation in our modern guest rooms, which feature amenities such as smart TV's with Netflix and upgradeable Wi-Fi. Following a rejuvenating night on our luxurious bedding, we invite our guests to wake up and indulge at our BRAISE Contemporary Southern restaurant. BRAISE serves an unforgettable breakfast buffet, southern fusion lunch and dinner, as well as specialty cocktails in the lounge. Weddings shine in our ballrooms and our catering is nothing short of delectable. Our hotel puts visitors within easy reach of desirable shopping at Crabtree Valley Mall, downtown restaurants, PNC Arena and North Carolina State University.
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Search 8,635 current hospitality jobs
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where
Front Desk Associate
Raleigh Marriott Crabtree Valley
4500 Marriott Drive
Raleigh, NC 27612
375 Room Hotel
Managed By Concord Hospitality Enterprises
Compensation: $16.00 per hour, Full-Time
Description
Front Desk Associate - Full Time - Pay: $16 per hour. Must have flexibility to work all shifts.
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Role Responsibilities:
As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times.
Maintain a high level of service and hospitality.
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
Handle guest mail and messages with respect to privacy and professionalism.
Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
Be a great communicator to various departments and management on guest comments and concerns.
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
Have full knowledge of hotel safety and emergency procedures.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Qualifications
Starting Pay: $16.00 per hour
Education
High School (Required)
Experience
Preferred
Starting Pay: $16.00 per hour
Required
Must have flexibility to work all shifts.
Required
This position requires you to work weekends and holidays.
Required
Must be able to pass a background check.
Required
Be courteous and respectful to guests, clients, co-workers.
Required
Be punctual, reliable and flexible with scheduling according to business needs.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted June 3, 2025
34
Raleigh Marriott Crabtree Valley
Our Hotel
Our contemporary hotel has been entirely reborn, including sleek guest rooms, enticing public spaces, 21,000 square feet of meeting and event space, and a well-equipped fitness center. Guests can maximize relaxation in our modern guest rooms, which feature amenities such as smart TV's with Netflix and upgradeable Wi-Fi. Following a rejuvenating night on our luxurious bedding, we invite our guests to wake up and indulge at our BRAISE Contemporary Southern restaurant. BRAISE serves an unforgettable breakfast buffet, southern fusion lunch and dinner, as well as specialty cocktails in the lounge. Weddings shine in our ballrooms and our catering is nothing short of delectable. Our hotel puts visitors within easy reach of desirable shopping at Crabtree Valley Mall, downtown restaurants, PNC Arena and North Carolina State University.
Job ID: 479588529
Originally Posted on: 6/3/2025
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