Part-Time Madison Senior Center Receptionist

RSA Retirement Benefits
Part-Time Position with Madison Senior Center.
Pay Range for this position is $16-$17.66 per hour based on experience.

Serves as the primary Receptionist for the Madison Senior Center and serves a critical role as the first impression of, face of, and voice of the City of Madison Community Center. Serves as a courteous, helpful information resource for all Madison Senior Center and Recreation department activities (in person and on the telephone). Provides courteous and positive customer service to all visitors. This is a job share position requiring availability and flexibility to ensure there is seamless receptionist coverage during business hours. Essential Functions/Major Responsibilities:

• Unlock entrance door upon arrival and locking the door at the end of the business daily.
• Update and refilling literature rack and counter rack.
• Greet each visitor warmly and professionally.
• Screen visitors to Madison Senior Center as needed.
• Serve as first line of resource for all telephone questions: must have knowledge of all meetings, processes and events at Senior Center.
• Answer telephone promptly and direct all calls accurately using a multi-line phone system.
• Take complete and accurate messages.
• Distribute all handouts available regarding Senior Center and/or activities (including newsletter, Senior Center calendar, guest and membership packet information).
• Assist in completion of computer input for registrations, room rentals, etc.
• Perform data entry tasks (including Excel spreadsheet work) to assist Madison Senior Center.
• Maintain process notebook and documentation to ensure seamless service.
• Perform other tasks and simple projects as assigned through Madison Senior Center office.
• Verifies Senior Center Memberships.

Secondary Functions:

• Post all facility holiday and special event closings as needed.
• Assist members with computer room access/sign-in.
• Deliver interoffice mail and daily deposits to City facilities as needed, driving city vehicle.
• Assists the Senior Center Superintendent and Director of Parks and Recreation as needed.
• Performs other duties as assigned by Senior Center Superintendent and Parks & Recreation Director or Assistant Director.

Job Conditions:

• Strong background record required, due to accessibility to employee and city property, public and senior citizens.
• Normal office working conditions.
• May require work in an environment where there are temperature fluctuations, noise, poor ventilation, dirt, dust, etc.
• May require occasional overtime and work on weekends.
• Must be able to work varying hours, extended hours, weekend and holidays and at times with little or no notice, etc.
• Must maintain a strong driving record for city insurance purposes and record may be checked periodically by the City.

Education and/or Experience:

• High school diploma or equivalent required.
• Experience working with general public preferred.
• Experience in general office/receptionist duties, computer experience, use of multi-line telephone system, email communicating with the general public, etc.
• Drivers license and strong driving record required for use of city vehicle.

Knowledge, Skills, and Abilities:

• Strong receptionist skills, including strong social interaction, communication skills and phone etiquette.
• Verbal skills to communicate information and needs to public officials, general public, coworkers and supervisor.
• Ability to work independently with little supervision.
• Knowledge of basic receptionist duties.
• Knowledge of computers, software (Microsoft Office, Word, and Excel), printers, etc. and strong data entry skills.
• Ability to follow instructions.
• Writing skills to write receipts, messages, etc.
• Reading skills to understand written instructions, memos, policies and procedures, facility forms, etc.
• Listening skills to understand verbal instructions and information.
• Strong team skills to interact positively with co-workers.

Job Scope:

• Must consistently demonstrate a high level of courteous customer relations and communication skills.
• Must consistently demonstrate a high level of judgment and discretion required for accessing and maintaining confidentiality and sensitive information.
• Perform Madison Senior Center communication of information, customer relations, receptionist duties with little to no directions, operating from established directions and instructions.
• Maintain professional appearance and demeanor at all times as a primary representative of the Madison Senior Center and Madison Community Center.

Physical Capabilities:

• Ability to see well enough to observe patrons, facility forms, etc. (corrective lens acceptable).
• Ability to read well enough in order to read memos, letters, reports, etc.
• Ability to be mobile in order to deliver handwritten messages, assist public, etc.
• Ability to bend, climb, stand in order to complete job tasks.
• Ability to lift 15lbs with or without reasonable accommodations.
• Ability to hear well enough to understand normal conversation, hear persons from a distance, hear telephone, etc. (hearing aid acceptable).
• Ability to communicate verbally and orally with general public, coworkers, supervisors and senior citizens/patrons and to be heard from a distance.
• Use of hands and fingers to type, write, file and operate office equipment.
• Ability to work on computer for extended periods of time.
• Ability to sit or stand for extended periods of time.