Dining Room Manager

Dining Room Manager
Western Racquet Club | Elm Grove, WI
Salary: Commensurate with experience
Status: Full-Time (35+ hours/week)

About Western Racquet Club:
Western Racquet Club is a family-friendly private country club proudly serving the Elm GroveBrookfield community. Our club features premier indoor and outdoor tennis facilitiessome of the finest in the Midwestalong with an outdoor swimming pool, snack shop, and exceptional indoor and outdoor dining options.

At Western Racquet Club, we strive to do everything with professionalism and pride, with the goal of exceeding expectations. Come be a part of our mission and join our amazing team today!

Position Overview:
We are looking for an experienced, service-driven Dining Room Manager to lead our front-of-house dining team and uphold the highest standards of hospitality and member satisfaction. This individual will be responsible for the day-to-day operations of the dining room, overseeing service staff, and collaborating closely with the kitchen, events, and banquet teams to ensure seamless, memorable experiences for our members and guests.

The ideal candidate has a proven background in hospitality leadership, excels in high-touch service environments, and can build strong, positive relationships with staff and club members alike.

Key Responsibilities:
Oversee all daily dining room operations, including lunch, dinner, and special events

Hire, train, supervise, and evaluate front-of-house staff (servers, hosts, runners, etc.)

Maintain a clean, professional, and welcoming dining environment at all times

Manage floor presence, greet and engage with members, and monitor service flow

Create and manage staff schedules to ensure adequate coverage

Coordinate closely with the kitchen and bar to ensure efficient and accurate service

Monitor inventory of service-related supplies and manage purchasing as needed

Uphold and enforce all club policies, including dress code, member preferences, and service standards

Address and resolve member or guest concerns with professionalism and tact

Host pre-shift meetings to communicate service goals, menu updates, or changes

Actively participate in event planning and execution as needed

Collaborate with the F&B team on wine pairings, cocktail specials, and seasonal offerings

Maintain POS systems, reservation platforms, and dining floor plans

Serve as Manager on Duty during evenings, weekends, and special events

Qualifications:
Minimum 35 years of front-of-house management experience in a private club or upscale dining setting

Strong leadership, team-building, and communication skills

Positive, professional attitude with a hands-on approach to service

Availability to work a flexible schedule including evenings, weekends, and holidays

Thorough understanding of fine dining service standards, etiquette, and member service culture

Comfortable using reservation systems and POS technology

Ability to lift up to 40 lbs and stand/walk for extended periods

Wisconsin Food Safety Certification (or ability to obtain) preferred

Hospitality degree or coursework is a plus

Perks & Benefits:
Free shift meals

Free on-site parking

Holiday bonus

Food & beverage education and tastings

Staff outings and appreciation events

401(k) with company match

Health, dental, and vision insurance

Life and disability insurance

Paid time off and holiday pay after successful employment term

Employee referral program

Join Our Team!
If you're passionate about hospitality, take pride in leadership, and are ready to grow your career in a vibrant private club environment, we want to hear from you!