Customer Service Specialist

LINK Staffing is proud to partner with a respected leader in the conversion manufacturing industry to recruit a Customer Service Specialist (CSS) in Cypress, TX. This is a Temp-to-Hire opportunity offering a long-term career path with a fast-growing industrial supply operation. The ideal candidate is proactive, detail-oriented, and committed to delivering best-in-class B2B customer support. Customer Service Specialist Location: Cypress, TX 77095 Employment Type: Full-Time | Temp-to-Hire Compensation: $24.00 - $26.00 per hour (DOE) Industry: Conversion Manufacturing / Industrial Supply Key Responsibilities Process customer orders using ERP systems and internal platforms Track and communicate order status, pricing, and delivery timelines Serve as the primary liaison for assigned B2B customer accounts Resolve order issues, manage returns, and ensure client satisfaction Maintain accurate records and customer documentation Support onboarding for new accounts and manage transitional needs Collaborate with internal teams to meet service and delivery expectations Monitor KPIs and prepare service reports Identify and recommend process improvements to enhance customer experience Qualifications High School Diploma or GED required; Bachelor's degree preferred 2-5 years of B2B customer service experience ERP/CRM system proficiency (data entry, order tracking, reporting) Excellent communication, organization, and multitasking skills Strong analytical thinking and decision-making ability Detail-oriented with a high level of follow-through Technical Requirements ERP system experience (order management and tracking) Microsoft Office Suite proficiency Strong understanding of the B2B order lifecycle Ability to interpret and act on customer data and feedback What Makes You a Strong Fit Customer-first approach with excellent interpersonal skills Ability to juggle multiple responsibilities with composure Problem-solver with a continuous improvement mindset Team-oriented with a high-performance work ethic What We Offer Competitive hourly pay: $24.00 - $26.00 (based on experience) Temp-to-Hire opportunity with long-term potential Full-time schedule with benefits eligibility upon hire Medical, dental, vision, and supplemental insurance Paid Time Off and paid parental leave Company-paid short- and long-term disability Employee Stock Ownership Program (ESOP) Culture focused on growth, collaboration, and operational excellence If you meet the qualifications and are ready to join a team where your contributions make a real impact, apply today or reach out to LINK Staffing for more information.