Captain

JeJu Noodle Bar
New York, New York
Full Time

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Required Years of Experience

2 years

Job Details JEJU Noodle Bar is a Michelin Starred restaurant at the heart of West Village. Our restaurant serves our unique take on Korean Inspired cuisine. We are looking for a passionate, knowledgeable, and driven individual to contribute and grow with a small team (currently) with big dreams.

Job Title- Captain

The candidate must have the following:

Must possess great communication skills with a polished floor presence, professional demeanor and appearance
Engage with guests and colleagues in a professional and dignified manner in a busy, high volume environment
Demonstrate a passion for detail and a willingness to learn
Uphold service standards to ensure a memorable guest experience
Greet all guests entering the restaurant and thank all guests leaving the restaurant with a warm & friendly smile and demeanor
Provide a high level of organization and hospitality to all guests at all times, without exception
Maintain integrity of service by proactively communicating with Managers to address any potential negative experiences
Manage the reservation system and plot the reservations for the shifts in order to maximize covers.
Ensure reservations are prioritized and seated in a timely manner
Clearly and politely communicate with guests when delays and/or waits occur
Engage management for any guest issues or complaints
Maintain control over the flow of service by managing the influx of guests and ensuring a seamless flow through the restaurant
Understand and operate the reservation/seating system
Maintain professional and warm guest communications - inside the restaurant or via phone/email
Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
Communicate respectfully and clearly with service team and management
Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
Maintain cleanliness and organization at the host stand and front door area
Additional service and/or operational tasks as determined by manager
Adhere to grooming and dress code standards
Assist teammates to anticipate all other FOH needs

SKILLS AND REQUIREMENTS

At least 1 year as a Captain
in a high volume, casual-fine dining setting. Michelin experience is a plus.
Excellent communication and interpersonal skills
Proficiency in OpenTable or similar reservation system
Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude
Ability to work in an organized and professional manner
Receptive to constructive criticism and performance feedback
Ability to demonstrate quick thinking and adaptability in a constantly changing environment
Available to work nights, holidays and long days as necessary
Strong knowledge and interest in food and beverage
Has a sincere interest in the hospitality industry
Demonstrate clear written and verbal communication skills

Compensation Details

Compensation: Hourly ($27.00 - $30.00)

Required Skills

Leadership

Ability to Engage With Guests in a Friendly Manner

Communication

Capacity to Handle High Pressure Situations

Organization

Skill in Managing Guest Expectations

Adaptability

Ability to Prioritize Tasks Effectively

Teamwork