Customer Service Representative

Tingley, a division of Bunzl, is seeking a Customer Service Representative for our office in Piscataway, NJ. The Customer Service Rep will interact with customers and collaborate with team members to provide effective customer service for all internal and external customers by using in-depth knowledge of company products and programs.

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business. We provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

Responsibilities:

• Answers incoming calls to Customer Service phone group utilizing cloud-based software solution and responds to customer emails to provide timely and accurate information regarding customer order status, price, inventory availability, product information, embellishment and transportation inquiries; offers solutions to customer needs.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Works closely with applicable departments to investigate shipping and invoicing discrepancies; researches, compiles and enters information into TRC Customer Satisfaction System (Everest); resolves any assigned actions by established deadlines; submits necessary paperwork for customer credits and re-bills.
• Works in partnership with Sales team to exceed the service levels of our customers.
• Collaborates with supply chain regarding embellishment fulfillment including new logo set-ups, maintaining existing set-ups, and delivery dates.
• Collaborates with Supply Chain and Distribution regarding delivery dates, tracking information, and order activity.
• Reviews and resolves issues regarding orders on manual hold.
• Maintains customer records in company’s enterprise resource planning (ERP) system including contact information and special routing requirements.
• Issues return goods authorizations (RGAs) to customers.
• Registers web-users and emails B2B introduction letter.
• Provides back-up support to order entry, dropping pick tickets to warehouse, checking customer service voicemail, checking customer service inbox and responding to or forwarding emails as necessary.
• Provides back-up support for picking, packing and shipping literature.

Requirements:

• High school diploma or equivalent required; Associate’s degree preferred.
• Minimum of 4 years of equivalent experience in Customer Service or an appropriate combination of education and experience required.
• Working knowledge of Microsoft Office with emphasis in Outlook and Excel.
• Experience working with an ERP software system.
• Customer/client focus.
• Self-starter with good listening skills and ability to interact with people in a positive manner.
• Ability to prioritize and manage multiple responsibilities.
• Ability to solve problems through research and analysis.
• Ability to handle stressful circumstances tactfully and timely.
• Professional verbal and written communication skills.
• Teamwork orientation.
• High degree of organizational skills, accuracy and attention to detail.

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.