Receptionist

The Receptionist promotes a strong belief in Adapt Integrated Health Care's philosophy, purpose, and ideals. A front office receptionist is responsible for being the first point of contact for patients or visitors when they arrive at the clinic.

Qualifications:

• High School Diploma or equivalent required.
• EPIC and basic insurance knowledge a plus but not required.

Primary Responsibilities:

• Ensure patients are made to feel welcome and keeping track of scheduling, rescheduling and cancelling of appointments for patients.
• Answer the telephone within the clinic, relaying relevant messages to the appropriate staff/team and dealing with queries where necessary; reminder calls to patients as needed.
• Sending and receiving faxes; ensuring faxes are dispersed to the correct location/person
• Receiving and dispersing mail as needed; Mailing appropriate documents to patients
• Processing medical records, taking requests for repeat prescriptions, assisting all visitors to the clinic, and keeping the reception area tidy.
• Checking patient's eligibility for insurance as part of check in process.
• Check in patients for their appointments gathering the necessary information for data collection, billing, UDS reporting, etc.
• Collect co-pays and balances
• Check out patients after their appointments, scheduling follow-up appointments as necessary
• Assist in facilitating our patient satisfaction surveys.
• Employee will ensure to follow HIPPA regulations; maintaining the strictest confidentiality
• Promote a Culture of Safety; reporting hazards, errors and potential patient safety issues
• Other duties as assigned