Customer Service Associate - DDD Tallahassee

Customer Service Rep

About the Role:

As a Customer Service Rep, you will play a crucial role in ensuring the accuracy and efficiency of data entry tasks to update automated records. Your responsibilities will include batching documents, keying data from source documents, and verifying entries, all while adhering to high standards of quality and timeliness.

Essential Job Responsibilities:

• Batch documents accurately and prepare them for data entry processing.
• Enter data from source documents into automated systems promptly and accurately.
• Prioritize tasks effectively based on processing schedules and client expectations to ensure timely completion.
• Perform thorough verification of entered data, identifying and correcting errors as needed.
• Troubleshoot data problems and escalate complex issues to supervisors for resolution.
• Operate peripheral equipment essential to the data entry process.
• Collaborate with team members to develop and enhance production formats and keying procedures.
• Maintain a vigilant focus on safety and promptly report any potential hazards to supervisors.
• Adhere strictly to security and privacy policies to safeguard company and customer information.
• Perform additional duties as assigned, demonstrating flexibility and adaptability in task execution.
• Work in diverse environments, including office settings, computer rooms, production floors, and warehouses, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.

Qualifications:

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Previous experience with data entry is essential, preferably in a high-volume environment.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Familiarity with specialized data entry software or systems.
• Experience with troubleshooting data issues and performing corrective actions.
• Strong attention to detail and accuracy in data entry tasks.

"The pay for this position starts at $15.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered."