Concierge Coordinator

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift : Full Time

Work Schedule: 6:00AM - 4:00PM, Mon, Tue, Thurs, & Fri.

Location: 501 Redmond Rd, Rome, GA

The community you'll be caring for: AdventHealth Redmond

• Four seasons of outdoor activities, including whitewater, hiking, camping
• Named #4 on NICHE magazine's "Best Cities (under 100,000) to Raise a Family"
• Affordable land and homes
• Outstanding qualify of life
• Strong cultural community
• Access to excellent public and private K-12 education
• Convenient location between two large metropolitan areas: Atlanta and Chattanooga

The role you'll contribute:

The Concierge serves as a resource for outpatient staff, visitors, and patients to enhance the patient experience. The Concierge creates the WOW experience for outpatients and manages the main lobby of the hospital for visitor information needs. The Concierge will perform all activities in compliance with applicable state, federal, or regulatory guidelines.

The value you'll bring to the team:

• Greets all patients and helps with patient/visitor needs.
• Tracks patient wait times in real-time.
• Notifies registration staff of any patient registration needs, questions, and/or concerns.
• Provides the highest level of customer service.
• Coordinates volunteers and student workers for miscellaneous job duties.
• Directs volunteers and students to assist visitor and patient needs.
• Reports any delays in registration to supervisor immediately.
• Explains delays to patients and visitors.
• Assists patients and/or visitors with any needs, such as refreshments, magazines, etc.
• Serves as a contact person for hospital information needs, such as physician directories, billing office information, hospital directories, etc.

Qualifications

The expertise and experiences you'll need to succeed :

• HS Diploma or GED

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Experience

Organization: AdventHealth Redmond

Schedule: Full-time

Shift: 1 - Day

Req ID: 25022263

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.