Customer Service Specialist, Office of the Bursar

Customer Service Specialist, Office of the Bursar

University of Tennessee Chattanooga Chattanooga, TN Full-time Business Administration

Posted on May 20, 2025

Job Description

The Customer Service Speciaslist answers questions related to Financial Aid, Parking Services, Registration, Housing, Auxiliary Services, Admissions, Graduate Studies, online/distance learning classes and miscellaneous student fees on a daily basis.

The Customer Service Specialist will assist the Assistant Bursar with operations of some accounting aspects relating to BANNER; prepare monthly, quarterly, yearly and year end reports required by systems, state and federal audit pertaining to Student Loans and Waiver reports; prepare and maintain the Old UC/UTC account throughout the year and at the fiscal year end close; assist with updating, maintaining and reviewing some collection accounts, returned checks and write offs; and process monthly transfer vouchers for the Perkins Student Loan reconciliation (ECSI). In addition, this position will be responsible for electronically logging in all mail including parking fines received through the USPS and campus mail.

The Customer Service Specialist (Financial Associate 1 - MR04) answers questions related to Financial Aid, Parking Services, Registration, Housing, Auxiliary Services, Admissions, Graduate Studies, online/distance learning classes and miscellaneous student fees on a daily basis.

Responsibilities

Answers multiple phone lines and assists callers with routine questions pertaining to fees, financial aid and other related questions, and transfers calls to appropriate staff, as needed

Logs all forms of payments, including fee payment, scholarships, 3rd party billing, Plus Loans, MOCS Card, Perkins Loans and parking. Notify other departments when checks are available for pickup

Reconciles and process monthly transfer vouchers for Student Loan payments received from third party vendor (ECSI)

Assists with various audits and in the department, including parking decals, returned checks, cash flow over $10,000.00, bankruptcy (confirming bill code), students with housing penalties assessed, etc.

Audits and balances TMOC vs. CBORD report and performs various departmental request

Assists with releasing parking decals, preparing statements to be mailed and mailing or faxing tax information to students

Prints and Faxes Argos Detail Code Reports to related departments

Prepare reports for fiscal year prior to yearend close

The ideal candidate will possess the following:

Must have excellent oral and written communication skills

Strong organizational and communication skills are necessary

Interpersonal and telephone skills are required

Must have experience and skills using Microsoft Word and Microsoft Excel

Must be knowledgeable with a high degree of accuracy in various office skills

Ability to operate various office machines (computers, fax, copier, etc.) preferred

The review of applications will begin March 11, 2025, and will continue until the position is filled. Applications received bythis datewill receive priority consideration.

Qualifications

Minimum: Typically requires a high school diploma and one year of relevant experience, or an equivalent combination of education, training, and experience.

Preferred: Some college or business school training is preferred; 1-2 years of experience in an office setting.

University of Tennessee Chattanooga

Chattanooga , TN