Lead Host

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

The Lead Host is responsible for overseeing the guest experience, ensuring that all interactions are conducted with the highest level of attentiveness, courtesy, and efficiency. This role involves not only managing guest seating and greeting, but also organizing the floor plan, delegating sections, and ensuring smooth operation of all front-of-house processes. The Lead Host communicates effectively with the Manager on Duty (MOD) to maintain seamless service.

In addition, the Lead Host maintains the host stand, the reservation system, and the menus, ensuring they are always up-to-date and organized. The Lead Host serves as the point person for overseeing the front-of-house team and ensuring the highest standards of guest satisfaction are consistently met.

Qualifications

• High School diploma or equivalent
• Excellent reading, writing and oral proficiency in the English language
• Previous host experience required
• Some food and beverage experience at a luxury hotel or restaurant an asset
• Most possess proficient knowledge of wines, spirits, and mixed drinks

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities