Guest Service Agent

VETERANS ARE ENCOURAGED TO APPLY***

JOB TITLE

Guest Service Agent - Statue Cruises - Battery Park

SUMMARY

The Guest Services Agent is responsible for the end to end customer care for all guests at Battery Park, Liberty State Park, Liberty, and Ellis Island, depending on where the individual is assigned. The Guest Services Agent provides guests with boat schedules, ensures proper line management, crowd control, fields all possible guest questions, provides orientation and acts as a guest liaison for the company.

RESPONSIBILITIES

-Accurately handle cash, credit card and mobile payment options when handling ticket sales as required.

-Sell and promote ticket options to visitors in an efficient and friendly manner.

-Process will call orders as well as pass packages.

-Responsible for line management and ensuring that guests are notified ahead of time of their options.

-Responsible for providing guests with orientation and ensuring that they are on the right lines.

QUALIFICATIONS

-One year of experience in customer care of guest servicing preferred.

-Possess strong verbal skills and is comfortable working with people.

-Requires outstanding communication skills and organizational skills.

-Basic mathematical skills are also required.

-Basic computer literacy, able to operate Word, Excel, etc.

-Flexibility to work evening, weekend and holiday hours.

TO APPLY AND TO VIEW A FULL DETAILED JOB DESCRIPTION, VISIT THE LINK BELOW