Customer Service Specialist II

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting a high-volume healthcare contact center. This is your chance to contribute meaningfully to challenging projects while growing a rewarding career.

As a Customer Service Specialist II, you will play a key role in ensuring high-quality support and service delivery. You will provide customer assistance and problem resolution to a wide variety of healthcare providers and recipients in a multi-customer contact or help desk environment. This position is responsible for responding to calls, serving as a single point of contact for reporting problems, making inquiries, and obtaining guidance on services offered by the service center.

Essential Job Functions

Answer incoming phone calls; provide accurate and appropriate information to callers.

Make outbound customer service or satisfaction calls, as required.

Complete call guides and gather/verify required information.

Participate in training sessions on telephone skills and program information; adhere to established service levels.

Meet customer service and documentation standards within required time frames.

Follow contact center scheduling to ensure appropriate telephone coverage.

Perform clerical or administrative duties as assigned.

Experience and Qualifications

Required Experience: 1+ years of related experience

Required Skills: Customer service, communication, problem solving

Preferred Skills: Customer service experience in a healthcare or contact center setting

Location: Hybrid - 2 days per month onsite

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