Shift Leader

The Assistant Manager supports the Assistant General Manager & General Manager in the daily responsibilities required to keep the business running smoothly. The Assistant Manager directs employees and ensures that work is being completed in a timely and effective manner.

The Assistant Manager ensures that Shift Leaders and Team Members are performing their job responsibilities and meeting expectations in all areas of their job.

In addition, they:

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities Communicate to their immediate supervisor when additional training guidance and practice is needed Effectively and consistently conduct and/or ensure that required Ops Walks and Q&A checks to correct areas of opportunity are being completed

Ensure that shift schedules are organized for Team Members and monitor attendance, tardiness and time off Assign duties to specific employees based on role and skills

Understand how each job responsibility impacts guests, employees, and overall restaurant operations Ensure Shift Leaders & Team Members work together with their co-workers to prepare items on the Daves Hot Chicken menu while following cooking instructions, safety procedures, and sanitary requirements

Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms Handle guests concerns and complaints professionally and calmly to resolve problems according to restaurant policy Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy

Are performance-oriented and performance driven; understand performance expectations and are aware of performance results

Provide direction/supervision/ feedback for Shift Leaders & Team Members to maintain levels of high productivity and team morale

Communicate Shift Leader & Team Member work performance to the restaurant management team and appropriately address performance issues

Train, schedule and manage employees in daily tasks

Balance cash drawers and prepare cash deposits as assigned by the restaurant management team Assist the Assistant General Manager & General Manager as directed

Abide and enforce to the rules and direction given by the restaurant management team

The Assistant Manager is expected to be consistent with and supportive of the restaurants business plan.

In addition, they:

Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader Ensure all required administrative duties and daily paperwork including required checklists are completed Supervise and perform closing and/or opening activities as directed by the restaurant management team Establish an environment of trust to ensure honest, open, and direct communication

Role model and set a positive example for the entire team in all aspects of business and personnel practices Follow all company guidelines for food and cash controls; follow all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities

Ensure that they and all Shift Leaders & Team Members abide by company policies and directives Support the goals, decisions, and directives of the restaurant management team and is not insubordinate Contribute to the restaurants success by accomplishing the expected work during each shift consistently Communicate effectively with Shift Leaders, Team Members and management to resolve any

interpersonal issues as needed

Current student or high school diploma/GED preferred

Must be at least 18 years old and fluent in English

Certified in all stations following the DHC Training Program

Flexibility to work nights, weekends, and holidays

Ability to stand for long periods of time and work in a fast-paced environment

Positive attitude while conducting any and all duties

Commitment to guest satisfaction

Effective communicator with co-workers and the restaurant management team

Must have reliable transportation to work, a drivers license and proof of insurance

Must have telephone or other reliable method of communicating with supervisor and co-workers

Must be able and willing to work flexible hours including opening and closing shifts

This includes working weekends/nights and holidays whenever necessary

Ability to delegate tasks

Excellent time management, organizational and planning skills

Strong people/guest service skills

Ability to look at the restaurant operations from a guests point of view

Ability to take initiative and solve problems

Able to stand for long periods of time

Able to bend and stoop

Able to work around heat

Able to work around others in close quarters

Able to lift 50-75 lbs. comfortably