Housekeeping / Porter

Description

Are you the missing piece? As North America's leading property management company, we know the value of fitting in with a local team, of being part of a well-oiled machine, but empowered to act when needed. We are looking for energetic, adaptable people who understand that they are part of something larger and want a long-lasting career creating human connections. Our associates are the reason for our success, so we recruit quality people who will always do what's right and build great relationships with the residents of the communities we serve. At FirstService Residential, we live our values every day. If you are passionate about helping people live better lives and are looking for an environment with room for career growth, you're in the right place!

Job Responsibilities

This position is responsible for cleaning projects requiring advances training and demonstrated skill. Inspects work performed in assigned building/property(s) and submits reports to the Manager/Supervisor. Positions may be indoors to maintain the interior of the community, outdoors to maintain the exterior, or a mixture of both.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Regular attendance and punctuality are essential functions for the role.
• Ability to properly utilize new equipment and follow safety procedures prior to using this equipment.
• Ability to strip and wax floors and extract carpets as needed.
• Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, shampooing, dusting, polishing, trash disposal, replacing light bulbs and window cleaning.
• Informs Supervisor of needed supplies.
• Maintains all cleaning solutions in accordance to OSHA requirements for hazardous chemicals.
• Removes trash from premises and assists in emergency cleaning.
• Responsible for setting up and breaking down tables/chairs for special events, club meetings, and other activities occurring in the clubhouse and outdoors.
• Maintains friendly and professional attitude.
• Responsible for maintaining the appropriate level of sanitary and cleaning supplies for assigned areas.
• Inspects all assigned areas daily and reports all cleaning and maintenance discrepancies to Supervisor.
• Ensures that security procedures are adhered to at all times.
• Ensures all safety precautions are followed while performing work.
• Maintains working relationship with building staff.
• Responsible for completing special cleaning projects on a weekly, monthly or yearly basis as directed by supervisor.
• Maintains room inspection log sheets and monthly work log sheets to track completed assignments.
• Maintains assigned equipment in good working condition.
• Must keep all work areas neat, clean and organized.
• As applicable, cleans restrooms: Sweeps and mops floors. Refills all dispensers such as hand towels, toilet paper & hand soap. Cleans toilets, urinals, sinks, mirrors & counters. Empties/removes trash. Reports any discrepancies or deficiencies to supervisor.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.

Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining

to new developments, requirements, policies, and regulatory guidelines.

• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

This position does not require any supervisory responsibilities

Education & Experience

• Previous custodial experience preferred
• High School diploma or equivalency preferred

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Effective written and verbal communication skills.
• Strong customer service, communication and interpersonal skills.
• Skill in developing and maintaining good working relationships.

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 50 lbs. or more following appropriate safety procedures. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under

such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.

• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Travel

N/A

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or

be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.