Server Assistant (Busser) - Full-Time

Server Assistant (Busser) - Full-Time

Hilton Waikiki Beach

16.04

dental insurance, life insurance, sick time, 401(k)

United States, Hawaii, Honolulu

2500 Kuhio Avenue (Show on map)

Jun 11, 2025

Description

Pay Rate: $16.04/hour

OUR BENEFITS

Hilton Team Member Travel Discount

Health Insurance

Dental Insurance

Paid Health Benefit Waiver Option

401(k)

Company-paid Group Life Insurance

Paid Vacation, Sick Leave, Holidays

Shoes for Crews discount

M.A.C. 24/7 at the Hilton Waikiki Beach is looking for a Full-Time Server Assistant/Busser to join our team at M.A.C. 24/7. Are you a true team player who works safely and has a knack for consistently exceeding guests' service expectations with a smile? Are you able to multi-task in a fast-paced environment? Our ideal candidate works efficiently and will make every customer feel like a VIP. Joining our team at M.A.C. 24/7 comes with perks to support you in your personal and professional journey.

Teamwork: experience what being a part of the M.A.C. 24/7 ohana feels like. Be supported by hands-on leaders, be encouraged and celebrated by our hotel team to connect with our guests, each other and our community through our Blue Energy Philosophy.

Learning and Grow: Hilton is synonymous with hotel. Learn from more than 100 years of experience of the world's largest hospitality company. We have a community where you will work with diverse individuals and explore new ways of thinking.

The Server Assistant is responsible for resetting tables; courteously and efficiently supporting servers with Guest needs; servicing and maintaining the dining area. Delivers online food and beverage orders to food and beverage outlets and guest rooms.

Essential Duties and Responsibilities:

Creates 100% guest satisfaction by providing "Can Do" attitude genuine hospitality and by exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate

Performs other duties as required to provide "Can Do" attitude genuine hospitality

Performs side duties as assigned

Provides food and beverage service to guests in the restaurant

Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware

Properly wipes tables using the proper towel, wipes and brushes chairs and ensures that the floor areas are clean and free of debris

Resets table quickly and properly

Restocks bussing stations regularly by polishing silverware, and stocking with china, glassware, ice, napkins and clearing trays

Replenishes ice bin

Empties trash receptacles

Breaks down/scrapes and sorts glassware and chinaware, racks glasses appropriately, and disposes of rubbish at the soiled dish table

Is familiar and complies will all Department of Health sanitation and food safety guidelines

Replenishes water; makes and pours coffee

Assists with the delivery of food to the proper table, describing the food items to the guests. Ensures that all necessary/appropriate condiments are available for the guests to enjoy their meals

Advises the Server if the guest requests to order additional food and beverage.

Assists service team as necessary to meet and exceed guest expectations

Sweeps and mops floors regularly; ensuring safety guidelines are being followed

Delivers online food and beverage orders to guests

Perform related duties as assigned by Manager.

Maintain compliance with all company and brand policies and procedures.

Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Cindy Fujioka at ... or call ... to let us know the nature of your request.

Qualifications

Behaviors

Team Player - Works well as a member of a group

Enthusiastic - Shows intense and eager enjoyment and interest

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Education

High School (preferred)

Experience

Experience in a high volume restaurant preferred (preferred)

Licenses & Certifications

HI TB Clearance (required)

HI Liquor License (required)

Skills

Time-Management (preferred)

Teamwork (preferred)

Organized (preferred)

Detail Oriented (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.