Lead Host

2 years

• Cultivate one of the most welcoming spaces in SF - a place for locals and tourists alike to see and be seen, ensuring a fun time for all.
• Extend a warm greeting to all guests and guide them to their tables, offering menus and personalized recommendations as required. Articulate Starlite's service style and ambiance concisely and effectively to guests.
• Uphold a standard of exceptional hospitality, ensuring guests feel welcomed and valued from the moment they arrive.
• Demonstrate the ability to recognize regular patrons and VIPs, communicating pertinent information to the team accordingly.
• Manage the reservation and waitlist systems, proactively communicating with guests and balancing high-demand nights.
• Monitor and adjust for flow of service, capacity, private events, and high-traffic moments. Coordinate seating arrangements with the FOH team and managers, maintaining awareness of table turnover, event needs, and floor dynamics.
• Establish the tone for the guest experience, understanding the significance of being the initial point of contact and embodying professionalism and attentiveness.
• Inform waiting guests promptly when their table is ready, assisting them in transporting their beverages when moving within the bar area.
• Relay any specific guest preferences or requirements noted in reservations to the front-of-house (FOH) team, servers, and managers.
• Promptly notify team members and managers of any guest dissatisfaction, disruptive behavior, or signs of intoxication.
• Ensure cleanliness and organization in the host area at all times.

Compensation: Hourly ($30.00) plus tips

Estimated Weekly Tips: $600

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts

Customer Service Skills

Communication Skills

Team Collaboration

Problem Solving Skills

Time Management

Attention to Detail

Adaptability

Conflict Resolution

Multitasking

Interpersonal Skills

Organizational Skills

Empathy

Crisis Management

Leadership Skills

Ability to Work Under Pressure

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