Lead Host

3 years

Have you ever dreamed of joining a very successful, amazing international restaurant company where food is front and center? With 65 restaurants worldwide in locations such as San Francisco, Barcelona, Buenos Aires, Lima, Paris, Dubai, Doha, Gaston Acurio knows how to run restaurants and create a culture where food and service is of outmost importance. Come and join our team of professionals and become an integral part of our team.

La Mar San Francisco has been in business since 2008. We have a great location, beautiful views, and are looking for someone who is curious, wants to grow, and learn about new cuisines. If you want to learn from the best, are a self starter, dynamic problem solver and like to be busy, we are the right place for you.

About us:
Acurio Restaurantes' mission is to serve the best authentic Peruvian food and promote Peruvian culture in a fun and comfortable environment. We strive to offer service that is genuine, attentive, and knowledgeable. We believe in treating our guests, staff, and suppliers with respect and dignity. By meeting these objectives, we will succeed in efficient and profitable operations.

We are looking for a Lead Host to join our team and be the first point of contact for our guests.

Lead Host responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. Ultimately, youll ensure we provide excellent customer service and a pleasant dining experience to our guests. The position will also cross train as a reservationist.

We are looking for an individual who is committed to creating a loyal group of regulars, has a great understanding of how to manage a guest book and enjoys the challenge of seating a buzzy dining room. In addition to being a leader in the guest relations team, there will be additional administrative tasks including email and phone correspondence with guests.

Essential Functions:

• Be an ambassador of hospitality; the first and last guest interactions at the restaurant will be you!
• Own the reservations book, accurately plan table combinations and plot reservations prior to service, anchor the door during service, adapt to late arrivals, joiners, and other challenges as the arise, and maximizes walk in business.
• Warmly greet and seat guests in the restaurant
• Answer telephones, and take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with clearing, cleaning and resetting tables and maintain restrooms
• Sell and accurately account for gift cards
• Answer telephones, and take orders, messages and reservations
• Use proper phone and voicemail etiquette and guidelines
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts

Compensation: Hourly ($18.67 - $24.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts

Adaptability to Work in a Fast Paced Environment

Adaptability

Attention to Detail

Problem Solving

Conflict Resolution skills

Ability to Work Under Pressure

Time Management

Time Management Skills

Conflict Resolution

Physical Stamina

Ability to follow directions

Knowledge of Food Allergy Procedures

Sales Skills

Interpersonal Skills

Stress Management

Cultural Awareness

Problem Solving Skills

Initiative

Ability to Work in a Team

Flexibility

Flexibility in scheduling

Empathy

Customer Relationship Management

Leadership

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