Front-of-House Staff

FOH Staff are responsible for delivering exceptional customer service and ensuring smooth front-of-house operations, including order-taking, food and beverage service, payment processing, and bar duties. The role requires professionalism, teamwork, and a strong focus on creating a welcoming and enjoyable dining experience for all guests.------------------------------------------------------------------------Essential FunctionsGreet customers upon arrival and departureProvide excellent customer service and ensure guest satisfactionFamiliarize customers with the menu and make appropriate suggestionsTake and relay orders accurately to relevant team membersServe food and beverages in a timely and professional mannerHandle pick-up and to-go ordersManage transactions using cash registers and collect paymentsPrepare alcoholic and non-alcoholic beverages according to standard recipesCheck identification to verify legal drinking ageMaintain cleanliness and organization of workstations, including dining, cashier, and bar areasFollow all food safety and hygiene regulationsTake and report customer feedback or complaints to the on-shift supervisorCollaborate with coworkers and support other team members during busy hoursComplete other tasks assigned by the supervisor------------------------------------------------------------------------Job QualificationsRequired:Strong verbal communication and customer service skillsAbility to work efficiently in a fast-paced environmentWillingness to work evenings, weekends, and holidaysProfessional demeanor and adaptability under pressurePreferred:Prior experience in food service, cashiering, or bartendingBasic knowledge of alcohol handling regulations and food safety standardsAbility to use POS systems and follow standard operating procedures (SOPs)------------------------------------------------------------------------Knowledge, Skills and AbilitiesHigh attention to detail and cleanlinessMultitasking, time management, and organizational skillsConflict resolution and problem-solving abilitiesTeamwork, reliability, and adaptabilityKnowledge of menu items and drink recipes------------------------------------------------------------------------Physical Demands and Work EnvironmentStanding or walking for extended periodsFrequent bending, reaching, and lifting (up to 25 lbs)Exposure to hot/cold surfaces, loud environments, and occasional outdoor conditionsUse of tools such as serving trays, POS terminals, cleaning supplies, and bar equipmentCompliance with uniform and hygiene standards------------------------------------------------------------------------Scope and ChangesThis job description outlines the general scope of duties and responsibilities. It