Front Desk Agent

Front Desk Agent

Job Description

Pay: $15 per hour

At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort.

Hiring immediately with full-time, part-time, and flexible scheduling

Join our Pack:

* Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

* Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives

* Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

* Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

* Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Essential Duties & Responsibilities

Welcomes guests by greeting, answering questions, responding to requests

Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys

Establishes credit by verifying credit cards or obtaining cash

Directs guests to room by showing location on resort map

Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.

Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel

Maintains records by entering room and guest account data

Collects revenue by entering services and charges, computing bills, obtaining payment

Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements

Secures guest's valuables by processing lost and found to the housekeeping department

Confirms guest identity for registering guests

Maintains a safe working environment by verifying, reporting and acting in a safe manner

Basic Qualifications & Skills

High School Diploma (or equivalent education/experience)

Must be flexible regarding schedule, based on business demands

Previous experience demonstrating strong customer service

Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

Ability to multi-task and prioritize a variety of tasks with minimal direction

Proven teamwork skills

Enthusiastic and energetic

Excellent communication skills

Physical Requirements

Ability to lift up to 30 lbs.

Able to sit and/or stand for long periods of time