Concierge

Become a part of our caring community and help us put health first
The Concierge greets and provides support and resource information on the organization, facility and area to patients, families and visitors with the intent of improving the patient experience. The Concierge performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

The Concierge welcomes Patients to the Center in a warm and friendly manner, will take Patient information and put names on a waiting list, cleans and organizes the waiting area and restrooms, and interacts with Patients as they leave to ensure a positive overall experience. Provides assistance and directions. May provide tours. May serve as a resource to staff who need assistance. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications:

1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.

MUST be Bilingual in English and Spanish
Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
Excellent customer service and phone etiquette
Team player with a positive attitude
Ability to multitask in a fast-paced environment
Attention to detail and highly organized
Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications:

Value-based care model experience
Knowledge of Medical Terminology
Experience with EMR Systems (Electronic Medical Records)

Additional Information:

Working Hours: Monday Friday 8:00 to 5:00

This role is considered patient facing and is part of Humanas Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Alert:

Humana values personal identify protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from ... with instructions on how to add the information into your official application on Humanas secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$37,440 - $42,500 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us
About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Convivas innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nations largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.