Guest Services Representative

Guest Services Representative Part-Time Night Shift Location: Novant Health Forsyth Medical Center Schedule: Saturday & Sunday | 7:00 PM 7:00 AM (12 - hours shifts) Preferred: Previous night shift experience

Part time benefits

Be the welcoming face that makes every patient and visitor feel valued. As a Guest Services Representative , you set the tone for a positive, compassionate experience at our hospitals key entry points during overnight hours. Youll provide friendly, caring support to patients, families, and visitorsensuring everyone feels safe, informed, and well-guided throughout their visit.

Why Join Novant Health?

• Make an Impact: Play a crucial role in delivering exceptional patient and guest experiences

• Overnight Shift Role: Perfect for candidates comfortable with night shifts and seeking part-time hours

• Supportive Team: Work within a mission-driven environment focused on teamwork and respect

• Grow Professionally: Gain valuable hospital knowledge and enhance your healthcare experience

• Inclusive Culture: Join a workplace that celebrates diversity and values every individual

YOU BELONG HERE! A sense of belonging is foundational to our mission. We embrace the unique talents and perspectives of every team member to provide outstanding care to the communities we serve. We welcome applicants from all backgrounds to apply.

Ready to be a vital part of a remarkable patient experience team? Apply today and help us create comfort and care overnight.

• Education : High School Diploma or GED, required.
• Experience : One to two years of customer service experience, preferably in a healthcare setting, preferred.
• Licensure/Certification : Valid state drivers license for facilities where Valet assistance may be needed, required.
• Additional skills required : Presents self in a professional manner and possesses strong customer services skills. Ability to converse with people of diverse backgrounds and all levels of authority. Must be detail-oriented and demonstrate problem solving and critical thinking skills. Ability to function independently with minimal supervision and as part of a team. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Must possess excellent organizational and time-management skills. Able to use de-escalation techniques to maintain a safe environment. Must be familiar with Microsoft Office and have proficient typing skills.
• Additional skills preferred: Be a current notary public or be willing to become a notary, if needed.

What Youll Do:

• Greet and assist patients, families, and visitors with warmth and professionalism

• Provide clear directions and communicate current hospital policies and guidelines

• Manage visitor control to maintain a safe, secure environment

• Serve as the initial point of contact, delivering service excellence and compassionate care

• Respond promptly to guest concerns with effective service recovery

• Perform clerical duties and support hospital operations as assigned

• Maintain comprehensive knowledge of hospital services and resources to guide guests effectively