Receptionist for Healing Arts Desk

Job Details

Job Location: 57 INTERLAKEN RD - STOCKBRIDGE, MA

Salary Range: $17.00 - $17.54 Hourly

Description

POSITION SUMMARY

The Receptionist for the Healing Arts Department provides a warm and welcoming environment, while creating positive first impressions for guests. She/He also performs administrative tasks and dispensary side work of daily operations.

SCHEDULE REQUIREMENTS

Must be available for Weekend and Evening Shifts

ACCOUNTABILITIES

• Check in guests for services, as well as changing and cancelling appointments
• Responsible for opening and closing the department each day according to standard operating procedure
• Assist with Linen room maintenance and dispensary duties, ensuring product availability for all services.
• Respond to to therapist's needs for facility and product written requests
• Work Side-By-Side with therapists to assure smooth flow of appointments and guest satisfaction
• Develop and maintain in-depth knowledge of each modality and an ability to describe them to guests
• Maintain a clean, safe, full y stocked, and well organized work area
• Clearly communicate all necessary information with guests, coworkers, supervisors, and therapists' all occurrences involving staff or guests in the department or campus that require attention
• Builds effective relationships with customers, identifies customer expectations, tries to see issues for their point of view, offers practical solutions to problems
• Other duties as assigned

COMPETENCIES

• Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment
• Possesses strong core ethics, integrity, and values consistent with Kripalu's Organizational principles
• Defaults to a collaborative style with colleagues
• Builds and maintains effective relationships, identifies internal and external customer expectations, sees issues from their point of view
• Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed
• Actively cultivate a sense of fun, joy and optimism in yourself, your team, and with your peers
• Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in area of expertise
• Embraces experiences as learning opportunities
• Accepts responsibility for personal and professional development and growth
• Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity

Qualifications

MINIMAL QUALIFICATIONS

• 1-3 years customer service or related experience
• Associates degree OR equivalent experience including training in Microsoft programs
• Basic math and money/POS skills
• Ability to work independently while being a team player
• Prior experience with ResortSuite software a plus

ESSENTIAL PHYSICAL REQUIREMENTS

• Prolonged periods (at least two consecutive hours) of standing/walking around the department
• Frequent use of computers and handheld electronic equipment.
• Reaching, including above eye level, crouching, kneeling, stooping
• This position requires lifting, standing, reaching with arms and hands, stooping, kneeling, and crouching.
• Lifting and moving items weighing up to 35 lbs.