Maitre D
Legacy Records
517 West 38th Street, New York, NY
Full Time Hourly ($16.00) plus tips
Expires: Jul 16, 2025
157 people viewed
Required Years of Experience
2 years
Job Details
Position Summary
A Maitre D at Legacy Records is responsible for acting as a liaison between the guest and the Manager on Duty while creating a welcoming environment for all guests. They are also the liaison between the front door, management and kitchen. They must have strong guest recognition skills and must be able to utilize our reservations platform, Seven Rooms, Resy, to the standards and guidelines of Legacy Records.
Key Relationships
Working closely with the FOH Managers and team to create a seamless front door experience for all guests.
Legacy Records & DHG Policies and Guidelines
Arrive on time and floor-ready for all scheduled shifts. Arrive to work following dress code guidelines and standards.
Clock in and out for each scheduled shift and shift break. Exhibit accurate and effective use of time and attendance portals and procedures.
Abide by all Legacy Records and Delicious Hospitality Group (DHG) Policies and guidelines.
Front Door & Guest Experience
Maintain an understanding of the front door policies and consistently execute them with efficiency and grace while maintaining a sense of urgency throughout service.
Anticipate guest needs at the beginning of their experience in the restaurant and create strong guest relationships and regulars. Create a welcoming environment for guests upon arrival and departure.
Driving revenue by efficiently plotting a reservation book and balancing walk-in guests.
Recognizing regular guests and VIPs, noting celebrations and important reservation requests.
Ensure constant communication with staff members and management as necessary at all times during service in order to serve guests to the best of our ability and to support each other.
Demonstrate speed and accuracy when using the reservation platforms during service.
Must be able to provide accurate table updates and assist in running a waitlist.
Responsible for distributing guest chits.
Responsible for keeping coat check neat and organized and setting teammates up for success for the following day.
Provide training and coaching as needed for the host.
Respond to all guest inquiries with efficiency, accuracy and hospitality while maintaining strong communication with all management teams.
Review and respond to reservations enquiries in the info account in a timely manner.
Reply and vet all event inquiries within 48 hours via phone and/or email. Manage the sales cycle of a reservations enquiry from inception to completion, prioritizing all facets of the reservation coordination.
Responsible for booking all reservations, generating group dining menus and ensuring FOH and BOH teams are notified of group dining reservations.
Monitors all event calendars for Legacy Records, with a focus on organization and accuracy.
Responsible for the maintenance of Tripleseat, including converting leads, maintaining all documents, guest databases, and informational materials.
Work with manger with to provide info on printed materials ie menus, place cards, cocktail cards and other materials as necessary for all events.
MENU KNOWLEDGE
Must be able to be proficient in menu knowledge and be able to answer questions on hours of operation, restaurant history and basic information about DHG and the sister restaurants.
QUALIFICATIONS/SKILLS
Previous experience as a Maitre D in a high-volume restaurant with similar standards as Legacy Records.
Experience working with either Seven Rooms, Open Table or Resy platforms.
Excellent communication skills to connect effectively with guests and co-workers.
Excellent communication skills.
Ability to Multitask effectively.
Strong understanding and knowledge of applicable NYC DOH standards.
Previous restaurant experience preferred.
ESSENTIAL FUNCTIONS:
Able to lift 30+ lbs
Polished personal presentation: grooming meets Company standards, as outlined by Employee Handbook
Communicates information effectively and efficiently
Able to work nights, weekends and holidays, and variable schedule, per the needs of the business.
Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions.
Ability to perform essential job functions under pressure, maintain professionalism when working under stress.
Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), LightSpeed, TripleSeat, and any additional systems as needed; ability to access and accurately input information using a moderately complex computer system.
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively. with teammates at various levels across the company and customers.
Demonstrated ability to work well with cross-functional groups backgrounds.
EDUCATION REQUIREMENTS
High School Diploma or GED required
Bachelor's Degree in Hospitality, Culinary Management, or similar subject, preferred
Compensation Details
Compensation: Hourly ($16.00) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts
Required Skills
Strong Organizational Skills
Attention to Detail
Customer Service Orientation
Problem Solving Skills
Time Management Skills
Ability to work in a fast paced environment
Team Collaboration Skills
Adaptability to Changing Situations
Gallery
Legacy Records
517 West 38th Street, New York, NY
Full Time Hourly ($16.00) plus tips
Expires: Jul 16, 2025
157 people viewed
Required Years of Experience
2 years
Job Details
Position Summary
A Maitre D at Legacy Records is responsible for acting as a liaison between the guest and the Manager on Duty while creating a welcoming environment for all guests. They are also the liaison between the front door, management and kitchen. They must have strong guest recognition skills and must be able to utilize our reservations platform, Seven Rooms, Resy, to the standards and guidelines of Legacy Records.
Key Relationships
Working closely with the FOH Managers and team to create a seamless front door experience for all guests.
Legacy Records & DHG Policies and Guidelines
Arrive on time and floor-ready for all scheduled shifts. Arrive to work following dress code guidelines and standards.
Clock in and out for each scheduled shift and shift break. Exhibit accurate and effective use of time and attendance portals and procedures.
Abide by all Legacy Records and Delicious Hospitality Group (DHG) Policies and guidelines.
Front Door & Guest Experience
Maintain an understanding of the front door policies and consistently execute them with efficiency and grace while maintaining a sense of urgency throughout service.
Anticipate guest needs at the beginning of their experience in the restaurant and create strong guest relationships and regulars. Create a welcoming environment for guests upon arrival and departure.
Driving revenue by efficiently plotting a reservation book and balancing walk-in guests.
Recognizing regular guests and VIPs, noting celebrations and important reservation requests.
Ensure constant communication with staff members and management as necessary at all times during service in order to serve guests to the best of our ability and to support each other.
Demonstrate speed and accuracy when using the reservation platforms during service.
Must be able to provide accurate table updates and assist in running a waitlist.
Responsible for distributing guest chits.
Responsible for keeping coat check neat and organized and setting teammates up for success for the following day.
Provide training and coaching as needed for the host.
Respond to all guest inquiries with efficiency, accuracy and hospitality while maintaining strong communication with all management teams.
Review and respond to reservations enquiries in the info account in a timely manner.
Reply and vet all event inquiries within 48 hours via phone and/or email. Manage the sales cycle of a reservations enquiry from inception to completion, prioritizing all facets of the reservation coordination.
Responsible for booking all reservations, generating group dining menus and ensuring FOH and BOH teams are notified of group dining reservations.
Monitors all event calendars for Legacy Records, with a focus on organization and accuracy.
Responsible for the maintenance of Tripleseat, including converting leads, maintaining all documents, guest databases, and informational materials.
Work with manger with to provide info on printed materials ie menus, place cards, cocktail cards and other materials as necessary for all events.
MENU KNOWLEDGE
Must be able to be proficient in menu knowledge and be able to answer questions on hours of operation, restaurant history and basic information about DHG and the sister restaurants.
QUALIFICATIONS/SKILLS
Previous experience as a Maitre D in a high-volume restaurant with similar standards as Legacy Records.
Experience working with either Seven Rooms, Open Table or Resy platforms.
Excellent communication skills to connect effectively with guests and co-workers.
Excellent communication skills.
Ability to Multitask effectively.
Strong understanding and knowledge of applicable NYC DOH standards.
Previous restaurant experience preferred.
ESSENTIAL FUNCTIONS:
Able to lift 30+ lbs
Polished personal presentation: grooming meets Company standards, as outlined by Employee Handbook
Communicates information effectively and efficiently
Able to work nights, weekends and holidays, and variable schedule, per the needs of the business.
Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions.
Ability to perform essential job functions under pressure, maintain professionalism when working under stress.
Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), LightSpeed, TripleSeat, and any additional systems as needed; ability to access and accurately input information using a moderately complex computer system.
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively. with teammates at various levels across the company and customers.
Demonstrated ability to work well with cross-functional groups backgrounds.
EDUCATION REQUIREMENTS
High School Diploma or GED required
Bachelor's Degree in Hospitality, Culinary Management, or similar subject, preferred
Compensation Details
Compensation: Hourly ($16.00) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts
Required Skills
Strong Organizational Skills
Attention to Detail
Customer Service Orientation
Problem Solving Skills
Time Management Skills
Ability to work in a fast paced environment
Team Collaboration Skills
Adaptability to Changing Situations
Gallery
Job ID: 481699483
Originally Posted on: 6/18/2025
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