Maitre D

2 years

Position Overview: We are seeking a poised, polished, and personable Maitre D to be the face of our dining room. This role is ideal for someone who thrives in a high-energy environment and can manage guest flow with grace, professionalism, and genuine warmth. The Maitre D plays a critical role in setting the tone of the guest experience from the moment they walk through the door.

Key Responsibilities:

• Guest Welcome & Experience: Greet and seat guests with enthusiasm and professionalism; manage first and lasting impressions with intention and care.

• Reservation & Floor Management: Oversee nightly seating charts and guest flow using reservation platforms (e.g., Open Table); accommodate VIPs, special requests, and walk-ins strategically.

• Communication & Coordination: Act as the communication bridge between hosts, servers, management, and the kitchen; ensure smooth transitions and consistent pacing throughout service.

• Brand Representation: Uphold the spirit and energy of Capons Chophouse through confident, approachable service; build guest relationships and encourage repeat visits.

• Problem Solving: Handle guest concerns or issues with urgency, empathy, and discretion.

Qualifications:

• 2+ years of experience as a Maitre D, host manager, or similar guest-facing role in a high-volume, upscale restaurant

• Exceptional interpersonal and communication skills

• Experience with Resy or other reservation systems

• Professional demeanor and polished appearance

• Natural ability to multitask and remain calm under pressure

• Flexible availability, including nights, weekends, and holidays

Compensation: Hourly ($8.00 - $12.00) plus tips

Benefits & Perks: Dining Discounts

Ability to Thrive in a Fast Paced Environment

Strong Organizational Skills

Attention to Detail

Customer Service Orientation

Conflict Resolution skills

Ability to build rapport with guests

Strategic Thinking

Time Management Skills

Adaptability

Team Collaboration

Empathy

Crisis Management

Leadership qualities

Ability to Handle Multiple Tasks Simultaneously

Positive Attitude

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