Franchise Hotel - Front Desk - Guest Experience Holiday Inn Express & Suites Taylor

Franchise Hotel - Front Desk - Guest Experience Holiday Inn Express & Suites Taylor

Hotel Brand: Holiday Inn Express

Location: United States, Texas, Taylor

Hotel: Taylor - (AUSTY)

Job number: FRAUSTY2972

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

We are an amazing team! If you are looking to be a part of a team that truly helps each other and our guests while you learn and grow, we are that team.

Our goal is exceptional customer service while driving revenue and stealing share from the comp set, all while having fun.

We are accepting applications in person or you can email, please no phone calls without us having a chance to review your application first.

Please come see what we are all about: 180 Carlos G Parker NW Taylor Tx 76574

Your day to day

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but you'll mostly be:

Kicking off truly memorable guest experiences with the warmest of welcomes

Acknowledging IHG Rewards Club members and returning guests in person or over the phone

Taking, managing, and receiving payments for guest bookings

Making the check-in and check-out process feel swift and seamless

Staying one step of our guests' needs to anticipate requests and offer tailored recommendations

Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations

What we need from you

Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Fluency in the local language - extra language skills would be great, but not essential

Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the '' button. Start your journey with us today.