Join our Innovation Tower's 16th Floor Team, located in Austins Innovation District, as our Receptionist Ambassador!
"It is a beacon of modern design and a bold symbol of whats to come"
The Receptionist Ambassador will be responsible for engaging all Clients, Guests, Vendors, and Employees entering the reception at Innovation Tower. The Receptionist Ambassador in the 16th Floor will display an energetic, friendly, and approachable demeanor at all times.
Job duties and responsibilities will be:
+ Able to speak freely and warmly, engaging clients and guests while efficiently checking them in to their booked meeting space at the Reception Desk or escorting them to their destination.
+ Gaining an understanding of the client culture, key areas of activity and creating transparency by serving as an extension of Innovation Tower
+ Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes.
+ Acts as first point of contact for all activities and emergencies, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required.
+ Conduct overall room appearance site inspection and work with Building Operations team and Audio Visual team
+ Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts and welcome packages
+ Expedite all requests to send packaged materials back to clients
+ Answer reception desk telephones, direct calls and manage message receipt and delivery process
+ Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
+ Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries)
+ Having a thorough understanding of emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency
+ Troubleshooting a wide variety of requests and situations, both for guests and team members
+ Support the Conference Services Manager and ensure every guest is greeted with enthusiasm, and has a memorable experience.
Team Work and Communication
+ Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
+ Maintain a strong awareness of business activity and communicate all updates with your team members.
+ Liaise with FLIK Team and conference floors to ensure the smooth arrival of the clients
+ Communicate effectively with team members and pass on necessary information to colleagues that may arise during the escorting process.
+ Provide assistance according to business needs e.g. lunch cover, call-outs, and general support.
+ Support the training of new associates and complete checklists accordingly.
+ Take part in the cross-training program which covers all areas of the department, when available.
Personal Presentation and Responsibilities
+ Maintain a professional, polite and considerate manner at all times.
+ Adhere to uniform and presentation standards as per the dress policy.
+ Discuss any training needs or requests with your Manager.
Working Environment
+ Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate to your Manager as necessary.
Policies and Procedures
+ Adhere to FLIK and COMPASS' Associate Handbook and Policies & Procedures
+ Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information
+ Answer the phone promptly.
The Benefits working at FLIK/Compass:
+ Paid Vacation Days (after 90 days of employment)
+ Annual Merit Increases
+ 11 Paid Holidays (after 90 days of employment)
+ Ride the Bus for Free
+ Lockers
We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.
We participate in E-Verify. Applicants must have valid and legal work authorization in the United States.
Powered by JazzHR
"It is a beacon of modern design and a bold symbol of whats to come"
The Receptionist Ambassador will be responsible for engaging all Clients, Guests, Vendors, and Employees entering the reception at Innovation Tower. The Receptionist Ambassador in the 16th Floor will display an energetic, friendly, and approachable demeanor at all times.
Job duties and responsibilities will be:
+ Able to speak freely and warmly, engaging clients and guests while efficiently checking them in to their booked meeting space at the Reception Desk or escorting them to their destination.
+ Gaining an understanding of the client culture, key areas of activity and creating transparency by serving as an extension of Innovation Tower
+ Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes.
+ Acts as first point of contact for all activities and emergencies, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required.
+ Conduct overall room appearance site inspection and work with Building Operations team and Audio Visual team
+ Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts and welcome packages
+ Expedite all requests to send packaged materials back to clients
+ Answer reception desk telephones, direct calls and manage message receipt and delivery process
+ Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
+ Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries)
+ Having a thorough understanding of emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency
+ Troubleshooting a wide variety of requests and situations, both for guests and team members
+ Support the Conference Services Manager and ensure every guest is greeted with enthusiasm, and has a memorable experience.
Team Work and Communication
+ Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
+ Maintain a strong awareness of business activity and communicate all updates with your team members.
+ Liaise with FLIK Team and conference floors to ensure the smooth arrival of the clients
+ Communicate effectively with team members and pass on necessary information to colleagues that may arise during the escorting process.
+ Provide assistance according to business needs e.g. lunch cover, call-outs, and general support.
+ Support the training of new associates and complete checklists accordingly.
+ Take part in the cross-training program which covers all areas of the department, when available.
Personal Presentation and Responsibilities
+ Maintain a professional, polite and considerate manner at all times.
+ Adhere to uniform and presentation standards as per the dress policy.
+ Discuss any training needs or requests with your Manager.
Working Environment
+ Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate to your Manager as necessary.
Policies and Procedures
+ Adhere to FLIK and COMPASS' Associate Handbook and Policies & Procedures
+ Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information
+ Answer the phone promptly.
The Benefits working at FLIK/Compass:
+ Paid Vacation Days (after 90 days of employment)
+ Annual Merit Increases
+ 11 Paid Holidays (after 90 days of employment)
+ Ride the Bus for Free
+ Lockers
We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.
We participate in E-Verify. Applicants must have valid and legal work authorization in the United States.
Powered by JazzHR
Job ID: 482830757
Originally Posted on: 6/26/2025
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