Part Time Customer Service Associate

at Novitex in Evanston, Illinois, United States Job Description About Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner. Health & Wellness We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services. Military Hiring: Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty. As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support. Job Description About the Role: As a Customer Service Representative/Technical Site Representative, your primary responsibility is for electronic print, but not limited to copiers, printers, multifunctional printer equipment, customer satisfaction, troubleshooting, hardware and related technology, and Help Desk assistance. Key responsibilities include, but are not limited: * Maintaining equipment, meter reads, color printer calibration, etc. * Ordering supplies * Maintaining identified metric reports * Coordinating Device ordering, logistics and transportation * Providing assessment and recommendations for device requests * Scheduling remote Device machine on a routine basis * Responding to end-user service calls within one (1) business hour to * provide first level of support. * Acting as single point of contact for Device support and supplies To perform the job successfully, requires being able to demonstrate the following competencies: * Problem Solving - identify and resolve problems in a timely manner * Oral Communication - listens, clarifies and responds appropriately * to questions. * Planning/Organizing - set prioritizes and plans work activities * To use work time efficiently. * Quality - demonstrates accuracy and thoroughness * Attendance/Punctuality - consistently at work and on time * Dependability - follows instructions and responds to management * direction * Ability to work independently Essential Qualifications: * High school diploma or equivalent (GED) preferred * Minimum of 2 years of experience in a customer service or technical support role, preferably in a technology-related industry. * Basic experience in networking functions including IP addresses and DNS, print servers * 1-2 Years customer service experience * Consistent walking, lifting, and standing is required * Experience with maintaining and basic troubleshooting of printers, copiers, and fax equipment * Good mechanical skills including comfort with opening printer and adding toner, cleaning, replacing networking cards, maintenance/usage kits * Perform... For full info follow application link. We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. To view full details and how to apply, please login or create a Job Seeker account